Return to previous page

Out of stock not showing in single product page

This topic has 18 replies, 4 voices, and was last updated 6 months, 3 weeks ago ago by clevercoster

clevercoster

Participant

February 24, 2025 at 08:08

out of stock is not showing in single product page and it is showing on some other page which is not out of stock.
also i am not able to edit and customize theme from theme builder of xstore but from elementor i am able to customize it , like options from shop eliments like buy now buttons are not being disabled if it is pre enabled even after disabling it from theme options> shop elements…

#435124 Copied Theme version: 9.4.7

17 Answers

Rose Tyler

Support staff

February 24, 2025 at 08:46

Hello, Clevercoster,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#435133 Copied

clevercoster

Participant

February 24, 2025 at 09:26

it also dont update the pages instantly , ive added the product price and its still not showin on single product page and shop page, but it is showing in search result
that out of stock problem is solved in some pages , but nothing updates instantly when i modify it , it takes a long time

Please contact administrator
for this information.

#435139 Copied

Rose Tyler

Support staff

February 24, 2025 at 11:32

Hello, Clevercoster,

We appreciate your prompt response.

Please note that XStore Builders > Builders via Elementor take precedence over the theme options.

1/ https://prnt.sc/8PPLulAboPMg – Out of stock is visible. Please provide URL of the product where it is not visible.

2/ You are currently using a cache plugin and a CDN. If you do not see the changes, we recommend temporarily disabling caching to ensure the updates are reflected correctly.

3/ “it also dont update the pages instantly , ive added the product price and its still not showin on single product page and shop page, but it is showing in search result” – To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team

#435150 Copied

clevercoster

Participant

February 24, 2025 at 11:44

In some products in stock is also not showing please check it

#435152 Copied

Rose Tyler

Support staff

February 24, 2025 at 11:48

Hello, Clevercoster,

“In some products in stock is also not showing please check it” – please provide URLs of such products via the Private Content area here.

Best regards,
8Theme’s Team

#435153 Copied

clevercoster

Participant

February 24, 2025 at 11:55

The product not showing price although I’ve updated a price in WordPress

Files is visible for topic creator and
support staff only.

#435155 Copied

clevercoster

Participant

February 24, 2025 at 11:58

Price and in stock not showing in these products

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#435156 Copied

Jack Richardson

Support staff

February 24, 2025 at 15:54

Dear @clevercoster,

We hope you are doing well.

We have activated the default Storefront theme to determine whether the issue is related to our theme. However, the results remain the same, as shown in the following screenshot: https://prnt.sc/UUjEbkncUF1R.

Based on this, we can confirm that the stock status issue is not caused by our theme. It is likely due to certain WooCommerce settings or possibly an issue arising from the product import process if you have recently imported products to your current website.

We kindly recommend reaching out to WooCommerce support for further assistance, as the issue persists even with the default theme. This suggests that the root cause lies within the WooCommerce plugin code or the import process.

Please note that our support is limited to our own products. However, we hope this information helps you in resolving the issue.

Should you have any further questions related to our theme, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

#435193 Copied

clevercoster

Participant

February 24, 2025 at 18:07

I’ve tried the woocommerce default theme and , there is no issue in that theme, everything works perfectly, before installing your theme also , it was working fine , I got the issue only after installing x store theme, so it is confirm that the issue is from your side, If you’re not able to solve it , it’s okay refund my money, I’ll go for some other theme, or please solve the issue

Thankyou

#435216 Copied

clevercoster

Participant

February 25, 2025 at 13:47

Are you able to solve the problem ?
Or should i apply for a refund?

#435312 Copied

clevercoster

Participant

February 25, 2025 at 14:32

ive also tried this on new fresh subdomain with fresh wordpress without any external plugins , but still i am facing the same issue ,
if the problem is from woocomerce end not yours why the changes immeadiately appear if i change something from elementor

#435325 Copied

Andrew Mitchell

Support staff

February 25, 2025 at 14:42

Hello, clevercoster,

Could you please provide us with a video or screenshot as evidence of the issue specifically occurring with our theme? Additionally, we would appreciate a comparison showing the correct functionality using the default theme, as per the testing process.

We have also tested the default theme on your website and noticed the same issue as with our theme.

Thank you for your cooperation.

Best regards,
8Theme Team

Please contact administrator
for this information.

#435328 Copied

Jack Richardson

Support staff

February 25, 2025 at 14:44

Dear @clevercoster,

We hope you are doing well.

If you have conducted tests using the default theme and did not encounter any issues, could you kindly provide us with the URL of the tested page along with screenshots of your results, similar to what we have provided for you?

We performed a test using the Storefront theme on your website and shared screenshots demonstrating that the same issue persists with this theme. Therefore, if you have conducted your own tests, we would appreciate it if you could share the relevant details, including URLs, screenshots, videos, or GIFs.

Additionally, we previously inquired about the method you used to import products onto your website. Could you please confirm whether the products were created manually or imported from files originating from another website?

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

#435329 Copied

clevercoster

Participant

February 25, 2025 at 14:58

ive crreated all the products manually, not imported from anywhere

seee the screenshot of my new testing domain , here also it is not working , ive changed the logo 15 minuites ago and published , but still not updated , but if i try it on elementor it updates immediately whthin a seconds , so the issue is maybe in your theme builder/ editor

Files is visible for topic creator and
support staff only.

#435335 Copied

clevercoster

Participant

February 25, 2025 at 15:10

in these screenshots it is clearly showing that ive disabled buy now button but the buy now button is still showing , logo still not changed ,in another schreenshot ive made the produt out of stock but it is still not showing out of stock , just buying option not showing

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#435337 Copied

Rose Tyler

Support staff

February 25, 2025 at 15:22

Hello,

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#435341 Copied

clevercoster

Participant

February 25, 2025 at 17:40

thank you

#435373 Copied
Viewing 18 results - 1 through 18 (of 18 total)

The issue related to '‘out of stock not showing in single product page’' has been successfully resolved, and the topic is now closed for further responses

Out of stock not showing in single product page

Helpful Topics

Browse by popular tags

Explore our best WordPress WooCommerce Themes collection