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Our website is keep getting critical error.

This topic has 2 replies, 2 voices, and was last updated 7 months ago ago by Tony Rodriguez

Katelier

Participant

November 8, 2024 at 18:17

Hello Support Team,

We are experiencing persistent critical errors on our website, and it is severely affecting our ability to edit with Elementor.

Could you please provide guidance or a fix for these issues? We greatly appreciate your assistance in resolving these problems.

website: katelier.pl

Thank you!

#422541 Copied Theme version: 9.4.4

1 Answer

Tony Rodriguez

Support staff

November 9, 2024 at 06:45

Hello, @Katelier,

Thank you so much for purchasing our theme and contacting our support center.

1/ Could you kindly provide a screenshot of the issue along with the URL of the page where you are encountering the problem? This will help us better understand and address the situation.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

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