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OpenSSL Problem - by catalo - on WordPress WooCommerce support

This topic has 9 replies, 5 voices, and was last updated 8 years, 1 months ago ago by Olga Barlow

catalo

Participant

April 21, 2017 at 14:22

I’ve just purchased the license of this theme, I have “API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version.” when trying activate.
I already talked with my provider and they said that I have that version.
Can you please help me with this problem.

Please, contact administrator
for this information.

#160859 Copied

8 Answers

Naja Jamal

Member

April 22, 2017 at 08:00

Seems you have an older version of OpenSSL

As the error message says “contact your hosting company and ask them to upgrade your OpenSSL”

If your OpenSSL is already the latest version provide us your FTP credentials to check this

#160901 Copied

catalo

Participant

April 29, 2017 at 10:57

After a week dealing with my hosting company this was their answer:

“Hello Carlos,

Thank you for contacting the Customer Care Team.

The ticket # 4138587 that was submitted for boss-lifestyle.com, regarding your OpenSSL concern, has returned from our investigation. Please be advised that we run OpenSSL 1.0.1e with PHP 5.6. We have now closed the ticket in regard to this matter. If you require any further assistance, please do not hesitate to contact us and we will be happy to continue working with you. ”

I’m going to provide you with my FTP credentials.
Please let me know. thank you.

Please, contact administrator
for this information.

#161744 Copied

catalo

Participant

May 1, 2017 at 00:41

I change Hosting companies From aplus.net to Hostgator problem solved, I was able to Install Xstore.
Thank you.

#161802 Copied

Olga Barlow

Participant

May 2, 2017 at 12:55

Hello,

Ok. We are glad that you sorted out. Let me know if you need any other help with our theme.

Regards

#161867 Copied

ClearlyDeb

Participant

May 4, 2017 at 00:54

I have the same problem.
API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version
our hosting company has said that the version of openSSL is currently 1.01 on that server and have put the problem back to you.
Changing hosts is not an option for us.

I have rolled back to the previous Theme version for now as the client needs a working/branded website

Please advise
Kind regards
Deb

Please, contact administrator
for this information.

#162037 Copied Theme version: 3.11.1 -- 3.12 WooCommerce version: 3.0.1

Amzy Leel

Participant

May 4, 2017 at 04:12

Let us know your wp-admin login details and FTP to check this

#162045 Copied

ClearlyDeb

Participant

May 4, 2017 at 06:09

Details in private content

Please, contact administrator
for this information.

#162047 Copied

Olga Barlow

Participant

May 4, 2017 at 18:05

Hello,

Check now, please.

Regards

#162176 Copied
Tagged: openssl, problem, themes, woocommerce, wordpress
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