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Topic: opensll 1.0 problem

Tagged: Royal OpenSSL issue

fatihcebeci

Participant

June 10, 2017 6:45 pm

I have royal theme. When i try to activate this theme, it is showed “API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version”.

After that i asked my server providers but they said me my server has OpenSSL 1.0.1. So i need help about this.

Regards.
Site URL: hidden

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Amzy Leel

Participant

June 12, 2017 6:21 am

Hello,

we need your wp-admin and FTP details to check this.

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fatihcebeci

Participant

June 12, 2017 8:53 am

Hi,

Content is visible for topic creator and
support staff only.

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fatihcebeci

Participant

June 12, 2017 9:02 am

hi, details you need is…

Content is visible for topic creator and
support staff only.

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fatihcebeci

Participant

June 12, 2017 11:21 am

Hi, could you please solve this problem today, because i try to solve this problem almost for five days.

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fatihcebeci

Participant

June 12, 2017 3:19 pm

is there someone to help me?

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Rose Tyler

Support staff

June 12, 2017 3:52 pm

Hello,

On your site you have such error:

cURL error 6: name lookup timed out

Read the following articles to get some tips about the problem:
https://stackoverflow.com/questions/41623144/curl-php-fake-error-6-name-lookup-timed-out
https://wordpress.org/support/topic/curl-error-6-name-lookup-timed-out/
https://github.com/auth0/wp-auth0/issues/268

Regards,
Rose Tyler.

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Rose Tyler

Support staff

June 12, 2017 4:11 pm

Hello,

Please contact your server to fix https://prnt.sc/fivqcq and then check theme activation.

Regards,
Rose Tyler.

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fatihcebeci

Participant

June 13, 2017 7:44 am

Hi, I changed my server, after that I solved this problem.

Also I need tr (turkish) language file for my theme. How can I find this file.

Thank you.

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Rose Tyler

Support staff

June 13, 2017 7:53 am

Hello,

You’re welcome!

Please read our documentation http://www.8theme.com/demo/docs/royal/#!/1_how_to_translate
http://xstore.helpscoutdocs.com/article/30-base-theme-translation
Unfortunately, we do not have ready Turkish translation files, you need translate theme by yourself but only the necessary strings, visible on the frontend.

Regards,
Rose Tyler.

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