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Only the play button of the product video is visible

This topic has 3 replies, 2 voices, and was last updated 1 months ago ago by Recep

  • Avatar: Recep
    Recep
    Participant
    August 21, 2024 at 13:28

    hi,

    Only the play button of the product video is visible. It would be much more logical and better to see a frame from the video instead.

    Is this possible?

    Files is visible for topic creator and
    support staff only.
    #411033 Copied
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2024 at 13:53

    Hello Recep,

    The current display is the correct one. There is no option to show a thumbnail image from video on a single product page, unfortunately.

    You are welcome to submit the request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best Regards,
    8Theme’s Team

    #411036 Copied
    Avatar: Recep
    Recep
    Participant
    May 13, 2025 at 15:13

    Thanks for the support! My topic “Only the play button of the product video is visible” has been successfully resolved.

    #444156 Copied

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The issue related to '‘Only the play button of the product video is visible’' has been successfully resolved, and the topic is now closed for further responses

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