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On the shop page, the sidebar is displaying at the bottom.

This topic has 10 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Jack Richardson

wdbcar

Participant

September 11, 2025 at 09:44

“I opened the filter page. On mobile, it appears at the bottom of the browsed products. How can I set it to display on the side or above the products?”

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9 Answers

Alex Carter

Support staff

September 11, 2025 at 10:34

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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wdbcar

Participant

September 11, 2025 at 14:27

Okay, it has been created.

Please contact administrator
for this information.

#454787 Copied

Alex Carter

Support staff

September 11, 2025 at 16:03

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#454803 Copied

wdbcar

Participant

September 11, 2025 at 16:45

Can you guide me on how to operate? Do I need to replace or change the code?

#454808 Copied

Jack Richardson

Support staff

September 12, 2025 at 06:15

Hello @wdbcar
As we see you have the Reverse option for columns active -> https://prnt.sc/yTy_HIQDoIH8 so to have the correct order we suggest you to disable the options and check then.
Kind regards, Jack Richardson
The 8theme’s team

#454847 Copied

wdbcar

Participant

September 13, 2025 at 05:53

Hello. This problem has been solved as per your design, but there are two display – related issues.
1. When it comes to the tablet display, the side area is too empty. Is it possible to move the category to the empty space on the right side separately?
2. On the mobile – device side, why are the pictures of this category so large? Can these pictures be resized smaller separately?

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#454910 Copied

Jack Richardson

Support staff

September 14, 2025 at 18:59

Hello @wdbcar,

Please note that the previous access credentials are now outdated.

Upon reviewing your site using the browser inspector, we noticed that the sidebar column is set to 30% width on responsive devices. As a result, it appears too narrow and does not stretch appropriately on certain screen sizes. You can view an example here: https://prnt.sc/jgPN7Y7chKQT.

We kindly recommend reviewing the column width settings for responsive layouts, as well as the configuration of your “Product Categories” widget. Adjusting these settings may help improve the display across various devices.

If you require further assistance, please provide updated access credentials to your WordPress admin panel so we can assist you more effectively.

Best regards,
Jack Richardson
The 8Theme Team

#454971 Copied

wdbcar

Participant

September 15, 2025 at 06:26

I tried, but I couldn’t modify it. The phone still displays a large image. Could you help me fix it?

Please contact administrator
for this information.

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Jack Richardson

Support staff

September 15, 2025 at 12:26

Hello @wdbcar
We improved the styles for categories widget using custom CSS -> https://prnt.sc/08EH0tMvu3dd.
Could you please, check now ?
Kind regards, Jack Richardson
The 8theme’s team

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