On the products page the cart icon is not showing

This topic has 10 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

  • Avatar: Evance
    Evance
    Participant
    March 20, 2021 at 09:04

    On the all products page
    the (add to) cart icon is not showing on each product. therefore it’s difficult for users to select items to add to cart

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2021 at 09:16

    Hello,

    Thanks for using our theme.
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of your browser, and check how it works then. Let us know the result.

    Regards

    Avatar: Evance
    Evance
    Participant
    March 20, 2021 at 09:23

    No still not working.. If you visited the link I gave you ..you will see that its only the cart icon that isn’t showing but the other icons for wishlist and view are showing

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2021 at 10:00

    Yes, we can see it.
    If disabling of plugins doesn’t help, provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Evance
    Evance
    Participant
    March 20, 2021 at 10:39

    Here are they

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2021 at 10:14

    Hello,

    It looks like you did not follow our recommendations and did not disable 3rd party plugins. When XT WooCommerce Variation Swatches and WooCommerce Custom Add To Cart Button plugins are disabled, our icon is shown – http://prntscr.com/10rhmkh
    When WooCommerce Custom Add To Cart Button plugins is activated, but XT WooCommerce Variation Swatches is disabled > http://prntscr.com/10rho1v
    So you can contact support of XT WooCommerce Variation Swatches plugin and ask about assistance, or disable the plugin and use our variation swatches – https://youtu.be/LgzC4iK-j6A

    Regards

    Avatar: Evance
    Evance
    Participant
    March 21, 2021 at 12:03

    Thanks for the help.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2021 at 13:17

    Hello Evance,

    We’ve got a 4-star rating from you on ThemeForest. What can we improve to get 5 stars?

    Regards

    Avatar: Evance
    Evance
    Participant
    March 21, 2021 at 16:18

    Your theme has load speed issues and I would have loved it if I was helped faster. All otherwise I loved it especially its mobile view.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 22, 2021 at 15:49

    Hello,

    I see. Ok, thanks for the explanation. We are workings on theme speed improvements and we hope that one day you’ll be able to change the rating to 5 stars.

    Regards

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