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On single product page, xstore icon box widget showing the error.

This topic has 7 replies, 3 voices, and was last updated 2 weeks, 2 days ago ago by thushar

  • Avatar: thushar
    thushar
    Participant
    June 1, 2025 at 12:40

    On single product page, xstore icon box widget showing this below error.
    Plugins and themes are upto date. Kindly help

    Warning : Undefined array key “id” in /home/ktskw/New_wordpress_ktskw_com/wp-content/plugins/elementor/includes/controls/groups/image-size.php on line 110

    Please, contact administrator
    for this information.
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    support staff only.
    #446107 Copied
    6 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 2, 2025 at 06:59

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #446132 Copied
    Avatar: thushar
    thushar
    Participant
    June 2, 2025 at 07:48

    Thanks for the reply.

    Note: Please I want to know the step by step method, how you fixed this. This may occur again if i migrate the site.

    Please contact administrator
    for this information.
    #446147 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 2, 2025 at 08:48

    Dear @thushar,

    You have two options regarding the brand display on your product pages:

    1. You may create brands within the backend settings and assign them to your products. Please refer to the following screenshot for guidance: https://prnt.sc/UpRA8lWJfpOI

    2. Alternatively, if your store does not feature any brands, you can remove the corresponding element from the Single Product Builder content. Please see this screenshot for reference: https://prnt.sc/h2PtwVkSkXpJ

    Should you need any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #446154 Copied
    Avatar: thushar
    thushar
    Participant
    June 2, 2025 at 09:09

    1) You can check now. i have added a brand. still shows error
    Link: https://wordpress.ktskw.com/product/wx-6587-stoneline-stewing-pan-28cm-h-65-cm/

    2)If there is no brand, the page should show like attached screenshot.

    But why is it showing error?

    Files is visible for topic creator and
    support staff only.
    #446162 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 2, 2025 at 10:31

    Dear @thushar,

    We hope this message finds you well.

    If you have chosen to display the brand image, please ensure that a thumbnail image is set for the respective brand in its settings. You may refer to the following screenshot for guidance: https://prnt.sc/nhlYNHj0r9i6. The corresponding frontend result can be viewed here: https://prnt.sc/w_d53g_RQcLt.

    Additionally, we have made updates to the following file: et-core-plugin/app/controllers/elementor/dynamic-tags/product-brand-image.php. These changes will be included in the upcoming theme update. This update addresses and resolves the PHP notice that appears when a product does not have any brands assigned in its settings.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #446176 Copied
    Avatar: thushar
    thushar
    Participant
    June 2, 2025 at 11:16

    Thank you so much for fixing this issue.

    #446193 Copied
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