On Shop Page the category filter is not working properly

This topic has 6 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Mohsin Abbas

  • Avatar: Mohsin Abbas
    Mohsin Abbas
    Participant
    September 17, 2025 at 21:49

    On Shop page the category filter is not working properly. When we open the category from dropdpw and hover over to any child category all the categories under that parent gets higlighted also when the category is selected and I try to remove the selected category from the filter the category dropdown do not open after that I had to refresh the page in order for the category drop down to open again.

    5 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 18, 2025 at 06:26

    Hello,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Mohsin Abbas
    Mohsin Abbas
    Participant
    September 21, 2025 at 20:18

    The details you’ve asked for is attached in private content please check

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 22, 2025 at 07:09

    Dear @Mohsin Abbas,

    We hope this message finds you well.

    Kindly check the issue now. We have implemented the necessary fixes in the following files:

    – xstore/js/elementor-all-widgets.min.js
    – xstore/css/elementor-all-widgets.min.css

    Please note that these improvements will also be included in the upcoming theme update.

    Best regards,
    The 8Theme Team

    Avatar: Mohsin Abbas
    Mohsin Abbas
    Participant
    September 27, 2025 at 12:57

    The issue is resolved now thank you so very much for sorting out this issue

    Avatar: Mohsin Abbas
    Mohsin Abbas
    Participant
    September 27, 2025 at 12:57

    Thanks for the support! My topic “On Shop Page the category filter is not working properly” has been successfully resolved.

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The issue related to '‘On Shop Page the category filter is not working properly’' has been successfully resolved, and the topic is now closed for further responses

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