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On my Orders page, some features are not working correctly

This topic has 6 replies, 3 voices, and was last updated 11 hours, 2 minutes ago ago by Jack Richardson

Jennifer

Participant

May 10, 2026 at 19:49

Hi there,

We are experiencing some issue in our Orders page.
The options on the top right are not being shown when xstore theme is active.
We tried changing themes and works fine. Its only when Xstore theme is active, this options are not working, nor some bluk actions in the Orders page.
https://postimg.cc/B8QndkKG

Do you know how we could solve this?

best regards,

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5 Answers

Ayan Rahman

Support staff

May 11, 2026 at 04:23

Hi,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Here is what we see – https://prnt.sc/qRH1Tq1Pl0R0

Warm Regards,
The 8Theme Team

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Jennifer

Participant

May 11, 2026 at 12:55

Hello,

This is the video demostrating the issue. We tried it in 2 different browsers.
When we diactivate xstore theme, works just fine.
https://fex.net/s/pldxspo

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Jack Richardson

Support staff

May 12, 2026 at 06:57

Hello @Jennifer,

After reviewing the issues on our local websites, we were unable to reproduce the issue you described (see: https://gyazo.com/244c790b45d6821e2bf7b548a30aed8f). This indicates that the problem is likely specific to your website.

Our analysis shows that the issue occurs because some default WordPress backend scripts are not loading on the “Orders” page, while they load correctly and the toggle functions properly on other pages of your site (see: https://gyazo.com/16c71cae98440e6ae0713ef49134183c).

Could you please check whether any modifications have been made to your wp-config file or server settings that might affect the loading of these assets?

If you would like our assistance, please provide temporary FTP access in the private content section so that we can review your configuration.

Best regards,
Jack Richardson
The 8Theme’s Team

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Jennifer

Participant

May 12, 2026 at 07:20

Hello,
Thank you for your reply.

To my knowledge, there have been no modifications to the wp-config.php file.
I am providing the FTP access details below so you can investigate further. I would be very grateful if you could help us resolve this.

Best regards,

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Jack Richardson

Support staff

May 12, 2026 at 08:04

Dear @Jennifer,

After reviewing the issue, we found that some custom code added to your child theme’s functions.php file caused the problem. We commented out all your custom code, and the toggle feature started working correctly. This indicates that the issue is not related to our theme but to your customizations.

As your website is currently not loading (server error 200), we recommend removing (or commenting out) parts of your custom code and testing again when your web-site will load correctly. We have attached in the private area some examples of code snippets in your child theme that we believe may be causing the error.

Please note that we are not responsible for any issues resulting from custom modifications made by customers in their child themes.

Best regards,
Jack Richardson
The 8Theme’s Team

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