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Off-Canvas menu links not working. Links not correct for Off-canvas my account menu

This topic has 6 replies, 3 voices, and was last updated 3 weeks, 5 days ago ago by Alex Carter

Raluca

Participant

July 15, 2025 at 03:12

Hi,

I have this issue where the off-canvas links are not working. When I click on the my account icon, it opens the off-canvas popup and when I click on the first 2 the links not working (it’s trying to get to /order/ instead /my-account/orders) and then when I click the third time is working. Once in My account page, all the links are working.

Please, contact administrator
for this information.

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5 Answers

Alex Carter

Support staff

July 15, 2025 at 07:00

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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Raluca

Participant

July 15, 2025 at 09:12

Hi, here are the details/

Please contact administrator
for this information.

#449870 Copied

Jack Richardson

Support staff

July 15, 2025 at 11:05

Hello @Raluca
Please, check now. We installed the #9513246 patch -> https://gyazo.com/57ae950ff775663ecd40e86186304742.
Kind regards, Jack Richardson
The 8theme’s team

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Raluca

Participant

July 16, 2025 at 00:47

It works! Thank you!

#449961 Copied

Alex Carter

Support staff

July 16, 2025 at 07:26

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

Warm Regards,
The 8Theme Team

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