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  khoavo

  Participant

  October 17, 2015 at 08:49

  I just applied the latest October 10 Theme Update and ONCE AGAIN, there’s an issue. This is the 4th time in a row. I followed the exact instructions as from the Video Tutorial so please STOP DIRECTING ME TO VIEW THE VIDEO AGAIN.

  This time, the problem is that after the update, in the Row Settings/Background Style, when I select the Image/Parallax option, the row does not display the image. It has disappeared and shows blank white space after SAVED.

  See my WP Login, FTP Login and detailed instructions I’ve typed in the Private Content Box. I NEED THIS RESOLVED AS SOON AS POSSIBLE. THANK YOU.

  Please, contact administrator
  for this information.

  #94549 Copied
  13 Answers
  

  Eva Kemp

  Participant

  October 17, 2015 at 10:00

  Hello,

  We can’t access FTP account, you haven’t given FTP username.
  Please provide correct FTP credentials.
  Also update Revolution Slider and Essential Grid plugins https://www.8theme.com/download-plugins/ .

  Regards,
  Eva Kemp.

  #94566 Copied
  

  khoavo

  Participant

  October 17, 2015 at 20:15

  Hi, Essential Grid and Rev. Slider plugins have been updated.

  The correct FTP Login is in the Private Box below. Please fix this for me soon.

  Thanks for your help.

  Please, contact administrator
  for this information.

  #94603 Copied
  

  Eva Kemp

  Participant

  October 19, 2015 at 08:17

  Hello,

  FTP password is incorrect.
  Please check it.

  Regards,
  Eva Kemp.

  #94662 Copied
  

  khoavo

  Participant

  October 19, 2015 at 10:35

  Oh shoot, sorry. I mistyped. The correct password is in the private box. Please fix this issue for me soon. Thanks.

  Please, contact administrator
  for this information.

  #94706 Copied
  

  khoavo

  Participant

  October 19, 2015 at 11:30

  And please make sure none of my theme settings are changed. I just need you to fix the Row Setting / Background Style issue that I had stated. It’s on the homepage. Thanks.

  #94732 Copied
  

  Pancherello

  Participant

  October 19, 2015 at 20:30

  I have this issue now, seems common? Hmm.

  #94876 Copied
  

  khoavo

  Participant

  October 19, 2015 at 21:12

  Yes, it’s definitely a common issue from the last theme update. I’m waiting for the support team’s response. Hope they can fix this soon before my client notice it.

  #94897 Copied
  

  Eva Kemp

  Participant

  October 19, 2015 at 21:25

  Hello @khoavo,

  The problem was related to Ultimate VC Addons plugin. They fixed this bug in the latest version 13.3.6. As you updated the plugin you also had to recreate the page. So I’ve readded elements on your home page and image is shown now.

  Please clear browser cache and check.

  Regards,
  Eva Kemp.

  #94899 Copied
  

  khoavo

  Participant

  October 20, 2015 at 00:13

  Did you have to recreate my entire homepage? When I tried it, I only created a new Row Element but that didn’t work.

  Nevertheless, it looks good now, Thanks for your help.

  #94918 Copied
  

  Robert Hall

  Participant

  October 20, 2015 at 07:42

  Hello @khoavo,

  So, is your issue solved?

  Regards,
  Robert Hall.

  #94952 Copied
  

  Eva Kemp

  Participant

  October 20, 2015 at 07:55

  Hello,

  Yes, I recreated your home page entirely to fix that issue.

  Regards,
  Eva Kemp.

  #94959 Copied
  

  khoavo

  Participant

  October 20, 2015 at 08:30

  Well you did a nice job replicating it 🙂

  Let’s hope future updates will be smoother. Thanks again.

  #94975 Copied
  

  Eva Kemp

  Participant

  October 20, 2015 at 09:39

  Hello,

  You’re welcome.

  Regards,
  Eva Kemp.

  #94995 Copied
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