O Max execution time não assume o valor configurado

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

About Max execution time, please go to WooCommerce > Status > PHP time limit, it shows 120 https://prnt.sc/SlP9wuli4BbG too. It means the value was not updated correctly or something on the server side changes it to 120. We would recommend you contact your hosting provider.

max_execution_time is a limit for the execution time while running the script. For example, if you import content and script needs more than 120 secs then you may face a problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We kindly ask you to downgrade your PHP version to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with your current version.

After you downgrade the PHP version, please provide us with the FTP access credentials so we can review the issue and see how we can assist you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Try to connect to FTP using FileZilla yourself and provide us with the correct credentials.

Warm Regards,
The 8Theme Team

Hello,

To investigate the issue more thoroughly, we kindly ask you to provide us with FTP access. Once we receive the credentials, we will be able to look into the problem in more detail.

Warm Regards,
The 8Theme Team