First of all, we would like to specify that we do not guarantee the compatibility of our theme with all the third-party plugins for WordPress and WooCommerce. Our template is fully compatible only with the plugins that are included in our theme and also WooCommerce, WPML, Contact Form 7, and Mail Chimp plugin. You often (not always) need to customize the extension to make it work properly with your theme. It’s impossible for theme author to make the theme compatible with all existing extensions. Please, take that into your consideration and treat with understanding!
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Please check if the contact form works with default WordPress theme (Twenty Fifteen, for example). If it doesn’t you have to contact your host and ask them to check mail logs why messages can’t be sent.
If emails are sent with default WordPress theme then provide us with FTP and wp-admin panel credentials in Private Content.