Not selecting colors on product - by Wawerù Wa Njoroge

This topic has 6 replies, 4 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

  • Avatar: Waweru_Wa_Njoroge
    Wawerù Wa Njoroge
    Participant
    September 16, 2020 at 17:06

    After updating the theme, users can no longer add products to cart

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: John Holden
    John Holden
    Support staff
    September 17, 2020 at 05:21

    Hi,

    Please send:

    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: Waweru_Wa_Njoroge
    Wawerù Wa Njoroge
    Participant
    September 17, 2020 at 21:03

    Details in private area

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2020 at 13:44

    Hello,

    As I can see, products can be added to Cart – https://prnt.sc/ujj6hp What exactly doesn’t work? please describe the issue in more detail with screenshots.
    Thanks in advance.

    Regards

    Avatar: Waweru_Wa_Njoroge
    Wawerù Wa Njoroge
    Participant
    September 21, 2020 at 19:35

    It is working now but once a user selects an item (Ships from or Color) the item selected doesn’t show on the combo box after selecting which can be confusing to customers.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 22, 2020 at 15:07

    Hello,

    Your issue with the variation select is not related to theme because it works the same way even with the default theme Storefront https://gyazo.com/dd1172fe19ea56a8e2e09a0557be925e
    So, contact Product Variations Swatches for WooCommerce plugin author because that select is the plugin select http://prntscr.com/ulumr2

    Regards

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