Return to previous page

Not receiving updates in my wordpress…

This topic has 6 replies, 4 voices, and was last updated 4 days, 15 hours ago ago by Tony Rodriguez

Plethora

Participant

January 8, 2026 at 12:57

I have not received the updates on the WordPress end.
Latest Version 9.6.5 / Core plugin 5.6.5
Version 9.6.4 / Core plugin 5.6.4

Please, contact administrator
for this information.

#463873 Copied

5 Answers

Andrew Mitchell

Support staff

January 8, 2026 at 13:59

Hi Plethora,

Our update is still pending approval. Once it is uploaded, you will receive the update in your WordPress dashboard system within two days.

Best regards,
8Theme Team

#463878 Copied

Plethora

Participant

January 8, 2026 at 14:09

Version 9.6.4 / Core plugin 5.6.4

I have not received the mentioned update as well.

#463879 Copied

Ayan Rahman

Support staff

January 8, 2026 at 14:25

Hello,

Thank you for getting in touch with us.

Do you mean that you currently have 9.6.4 and are waiting for 9.6.5, or that 9.6.4 is not available?

To manually force an update check, please follow these steps:
1. Go to Dashboard > Updates
2. Click the “Check Again” button

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

#463881 Copied

Plethora

Participant

January 23, 2026 at 15:16

Thanks for the support! My topic “not receiving updates in my wordpress…” has been successfully resolved.

#464772 Copied

Tony Rodriguez

Support staff

January 23, 2026 at 15:16

Dear Plethora,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

#464773 Copied
Viewing 6 results - 1 through 6 (of 6 total)