This topic has 2 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler
As of last week, I have not been receiving order emails to my inbox. would you be able to please assist in the matter?
Hello,
1/ Is our Email Builder enabled on your site?
2/ Please check if you have the same error when a default theme is activated.
3/ Update theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
4/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
Regards
Tagged: email, gmail, inbox, notification, order, woocommerce, wordpress
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