Not caculate theTax (items and Shipping Fee) in Checkout page

This topic has 8 replies, 3 voices, and was last updated 9 years, 4 months ago ago by Jack Richardson

  • Avatar: kkszeto8
    kkszeto8
    Participant
    February 17, 2016 at 08:43

    Hi Genuis,

    Thanks for your support always!!
    While I added “United Kingdom” (GB) as a Standard Tax rate, I assumed it will display the Tax in “check out page” once selected country “United Kingdom”. But it won’t show up and just marked the tax as “Zero”.
    My Default Base Location is in Hong Kong.

    And Please below screen
    1. Any my mistake to setup in “Tax Option” ?
    2016 02 17 152504

    2.In “Standard Tax Rate”, I has been setup the query like this, am i correct?
    2016 02 17 152521

    3. You can see the check out page status
    2016 02 17 151902

    Could you please help to fix this issue?

    Apperciated with your great help support!!

    Thanks
    Keith

    7 Answers
    Avatar: kkszeto8
    kkszeto8
    Participant
    February 17, 2016 at 09:35

    Hi.

    Re-upload the image for your reference!

    1.
    [URL=http://s1068.photobucket.com/user/keithszeto/media/2016-02-17_152504_zps0e2osbsk.jpg.html][IMG]http://i1068.photobucket.com/albums/u443/keithszeto/2016-02-17_152504_zps0e2osbsk.jpg[/IMG][/URL]

    2.
    [URL=http://s1068.photobucket.com/user/keithszeto/media/2016-02-17_152521_zpsbiovqfck.jpg.html][IMG]http://i1068.photobucket.com/albums/u443/keithszeto/2016-02-17_152521_zpsbiovqfck.jpg[/IMG][/URL]

    3.
    [URL=http://s1068.photobucket.com/user/keithszeto/media/2016-02-17_151902_zps0ypr22uq.jpg.html][IMG]http://i1068.photobucket.com/albums/u443/keithszeto/2016-02-17_151902_zps0ypr22uq.jpg[/IMG][/URL]

    Thanks
    Keith

    Avatar: kkszeto8
    kkszeto8
    Participant
    February 17, 2016 at 09:37

    Sorry for my mistake!!

    1.
    Tax Option photo 2016-02-17_152504_zps0e2osbsk.jpg

    2.
    Standard Tax rate photo 2016-02-17_152521_zpsbiovqfck.jpg

    3.
    Check out page photo 2016-02-17_151902_zps0ypr22uq.jpg

    Thanks
    Keith

    Avatar: Eva
    Eva Kemp
    Participant
    February 17, 2016 at 09:38

    Hello,

    You set Calculate Tax Based On “Customer Shipping Address” in Woocommerce settings. But you select country for Billing Address. So change the settings to “Customer Billing Address”.

    Regards,
    Eva Kemp.

    Avatar: kkszeto8
    kkszeto8
    Participant
    February 17, 2016 at 09:51

    Hi Eva,

    Thanks for your info!

    However, I tried to change “Customer Billing Address” and make a new order and seems like still doesn’t show up the tax in check out page. Could you please help? 🙂

    Thanks
    Keith

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 17, 2016 at 11:48

    Hello,

    Please check if the issue persists with default Woocommerce theme Storefront https://www.woothemes.com/storefront/ and let us know the result.

    Best regards,
    Jack Richardson.

    Avatar: kkszeto8
    kkszeto8
    Participant
    February 18, 2016 at 08:59

    Thanks Jack!
    The problem fixed due to I forgot to select “Taxable” on each product.

    Thanks
    Keith

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    February 18, 2016 at 09:56

    Hello,

    Glad to hear it.
    Have a nice day.

    Best regards,
    Jack Richardson.

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