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  travelchristoph

  Participant

  December 8, 2020 at 14:46

  When we click “Customize” on the pages other than Shop, the green options button which appears on hovering a element is available. But on the shop page it is not. Let me know how can this be fixed? Moreover, it says “Customize: Loading…” in the browser title bar.

  Please, contact administrator
  for this information.

  #263104 Copied Theme version: 7.2
  12 Answers
  

  Rose Tyler

  Support staff

  December 8, 2020 at 15:46

  Hello,

  The shop page is an archive page for products, it can’t be edited in this way.
  Settings of the Shop page you can find in Theme Options > WooCommerce (Shop) > Shop. For example, this banner https://prnt.sc/vybp2k – https://prnt.sc/vybpcz > https://prnt.sc/vybpo9

  Regards

  #263116 Copied
  

  travelchristoph

  Participant

  December 8, 2020 at 18:39

  Well, I know that. But I could edit it before and it suddenly it stopped functioning normally. You can see the “Loading…” in the title bar sensing something is not completely loaded. For example: The sidebar widgets are now not the same. The global footer is gone too. Earlier I could see the green buttons for the product sidebar and individual products there.

  What could be the reason of footer being removed?

  #263156 Copied
  

  Olga Barlow

  Participant

  December 9, 2020 at 13:07

  Hello,

  It looks the issue is caused by the 8theme Products widget. Could you, please, provide us with FTP access to your site to check the issue in more detail?

  Regards

  #263245 Copied
  

  travelchristoph

  Participant

  December 9, 2020 at 16:33

  FTP is not working. I have added the WP file manager plugin for you.

  Please contact administrator
  for this information.

  #263289 Copied
  

  Olga Barlow

  Participant

  December 9, 2020 at 18:23

  Hello,

  We can’t use the mentioned plugin because we’ll be locked if any fatal error appears on the site while fixing. So, contact your hosting provider to get FTP/SFTP access.

  Regards

  #263326 Copied
  

  travelchristoph

  Participant

  December 9, 2020 at 19:21

  For some reasons, any FTP account added is not working. So here is the cPanel info added in private

  Please contact administrator
  for this information.

  #263331 Copied
  

  travelchristoph

  Participant

  December 10, 2020 at 09:55

  Let me know what was the problem.

  #263398 Copied
  

  Olga Barlow

  Participant

  December 10, 2020 at 16:11

  Hello,

  Thank you. I have passed your issue to our developers. I’ll inform you once they fix the issue.

  Regards

  #263481 Copied
  

  travelchristoph

  Participant

  December 10, 2020 at 19:31

  Meanwhile how should I edit the shop page? Should I just create a new page and edit?

  #263517 Copied
  

  Olga Barlow

  Participant

  December 11, 2020 at 13:13

  Hello,

  Check now.

  Regards

  #263587 Copied
  

  travelchristoph

  Participant

  December 11, 2020 at 18:54

  Yes, it work! May I know what was the problem?

  #263653 Copied
  

  Olga Barlow

  Participant

  December 11, 2020 at 19:20

  Hello,

  It looks like some kind of glitch. We have re-saved the 8theme Products widget and it fixed the problem. Very strange.

  Regards

  #263666 Copied
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