Not able to register my theme its showing “There was an error with the API request call. “

Hello,

Thank you for contacting us and for using XStore.

We kindly request that you provide us with URL, temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team

Hello, Thevedansia,

We are currently experiencing difficulties logging https://prnt.sc/l6tlFcfwOmYG We would greatly appreciate it if you could investigate this issue at your earliest convenience.

Best Regards,
8Theme’s Team

Hello, thevedansia,

We regret to inform you that there are currently issues with accessing the admin panel, as it appears to be non-functional. Additionally, the FTP access is redirecting to an empty folder on the server.

Best Regards,
8Theme’s Team

Hello, Thevedansia,

We are glad that you solved the issue. Thank you for letting us know.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team