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None of the demo images are showing up on the website

This topic has 2 replies, 2 voices, and was last updated 3 days, 16 hours ago ago by Ayan Rahman

hany

Participant

May 19, 2026 at 22:47

Hello 8theme Support Team,

I recently purchased XStore and set it up on my WordPress website hosted on Hostinger. During the setup wizard, I selected the Sneakers demo template and completed the activation and import process successfully.

However, after the import finished, none of the demo images are showing up on the website. The layout and structure appear to be in place, but all image areas are blank or broken.

Here are my environment details:
• Theme: XStore (latest version)
• Demo Template: Sneakers
• Hosting: Hostinger
• WordPress version: [add your version]

Could you please advise on how to resolve this? Is this a known issue with Hostinger’s server configuration, and if so, what settings need to be adjusted?

Thank you for your time and support.

Best regards,
Hany EL-Sayed

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1 Answer

Ayan Rahman

Support staff

May 20, 2026 at 05:14

Hi,

Thank you for getting in touch with us.

Please disable all 3rd-party plugins and then import the demo content.
We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://gyazo.com/37049e537d84eefd7c1101f484058a67 before importing the desired version via XStore > Import demos.

Should the issue persist, please do not hesitate to contact us again. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

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