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No saving my customization on theme options

This topic has 7 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Andrew Mitchell

Shirley Djaka

Participant

June 7, 2023 at 14:52

Hi there,

I’m editing my colors styles, dark buttons, header builder and it seems it like not saving it. I’ve purged my WordPress cache, cleared my browser and nothing have changed.
For example, I’ve modified the colors of the cart and checkout button in dark buttons and nothing have changed

Please, contact administrator
for this information.

#358855 Copied Theme version: 9.1.6 WooCommerce version: 7.7.2

6 Answers

Rose Tyler

Support staff

June 7, 2023 at 15:18

Hello Shirley Djaka,

Thank you for contacting us and for using XStore.

We can’t log in. Please check the credentials.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#358859 Copied

Shirley Djaka

Participant

June 7, 2023 at 15:28

it’s ok now

#358864 Copied

Shirley Djaka

Participant

June 7, 2023 at 15:29

I’ve got also a fatal error that you should see on Xstore Overview on dashnoard

#358865 Copied

Rose Tyler

Support staff

June 7, 2023 at 15:42

Hello Shirley Djaka,

Thank you for your response.

We also need FTP access.
To create FTP access, please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

#358868 Copied

Shirley Djaka

Participant

June 7, 2023 at 15:55

See the credentials

Please contact administrator
for this information.

#358872 Copied

Andrew Mitchell

Support staff

June 7, 2023 at 17:36

Hello,

We have addressed your issues. The fatal error was caused by an incorrect translation, as seen in the screenshots below:
https://prnt.sc/DYrkf6T0Ov08

The issue with the Customizer saving was also caused by translation errors, here are some of the details that were fixed in the screenshots below:
https://prnt.sc/aRnf-gIXmkaF
https://prnt.sc/BZDWSmXt3CM1
https://prnt.sc/tjRlebt2ZrH2
https://prnt.sc/yQoXfRKkamxM
https://prnt.sc/bfHzllliwH4H
https://prnt.sc/eJqDXIev4196
https://prnt.sc/YQoglJqDIOpI

In the future, please be more careful with translations, as incorrect formatting can affect the theme’s performance.

Also, please note that you need to edit the multilingual header, as it is the one that is displayed on the pages:
https://prnt.sc/k7PxFExfng16

We have also identified that the Easy HTTPS (SSL) Redirection plugin is causing the following errors:
https://prnt.sc/9d6ZPbXfQKr5

Best Regards,
8Theme’s Team

#358877 Copied
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The issue related to '‘No saving my customization on theme options’' has been successfully resolved, and the topic is now closed for further responses

No saving my customization on theme options

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