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No ratings on some products - by ziga32 - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

ziga32

Participant

August 23, 2021 at 16:11

Some product do not show me ratings.

ok:
https://i.imgur.com/00ypBmC.png
https://i.imgur.com/DCydl3S.png

not ok:
https://i.imgur.com/tZTc3yX.png
https://i.imgur.com/uF9mmpB.png

even if review is there
https://i.imgur.com/NQqXctm.png

link is:
https://trh.ebm.si/dom/kuhinja/stasher-silikonske-vrecke/stasher-stasher-silikonske-vrecke/stasher-silikonska-vrecka-velika/

#299638 Copied Theme version: 8.0.4 WooCommerce version: 5.2.2

7 Answers

Olga Barlow

Participant

August 23, 2021 at 21:55

Hello,

Go to Products > edit that product and make sure that reviews are enabled for this product in the product settings https://prnt.sc/1qg4dhp
If it does not help then provide us with WP Dashboard and FTP access to your site.

Regards

#299676 Copied

ziga32

Participant

August 23, 2021 at 23:25

they are yes, and still not showing
https://i.imgur.com/P4dsiNP.png

example product link
https://trh.ebm.si/dom/kuhinja/stasher-silikonske-vrecke/stasher-stasher-silikonske-vrecke/stasher-silikonska-vrecka-velika/

Please contact administrator
for this information.

#299688 Copied

Rose Tyler

Support staff

August 24, 2021 at 08:28

Hello,

Do you use Elementor Pro to create the layout of the Single product page? When that plugin is disabled is the rating displayed?

Regards

#299724 Copied

ziga32

Participant

August 24, 2021 at 10:12

no. if I disable elementor pro the stars are still not there 🙁

#299748 Copied

Rose Tyler

Support staff

August 24, 2021 at 10:55

It is strange, but the rating is visible now – https://gyazo.com/f18c4b5472acd61fc8045b9f421c1a35 Please clear cache and check

Regards

#299760 Copied

ziga32

Participant

August 25, 2021 at 10:49

Yes, it is.
https://trh.ebm.si/dom/kuhinja/stasher-silikonske-vrecke/stasher-stasher-silikonske-vrecke/stasher-silikonska-vrecka-velika/
https://trh.ebm.si/dom/kuhinja/stasher-silikonske-vrecke/stasher-stasher-silikonske-vrecke/trojcek-hrana/

but here it is not, even if you can see it has ratings.
https://trh.ebm.si/dom/kuhinja/stasher-silikonske-vrecke/stasher-stasher-silikonske-vrecke/stasher/

#299912 Copied

Rose Tyler

Support staff

August 25, 2021 at 14:19

Check now. I disabled the Elementor Pro plugin, added a review and the rating appeared, then I’ve activated the Elementor Pro plugin and the rating is visible still. Contact authors of the plugin to get support from their side.

Regards

#299957 Copied
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