NO PRODUCTS WERE FOUND Check your spelling or search again with less specific t

This topic has 8 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: Polkadord
    Polkadord
    Participant
    April 17, 2020 at 07:10

    I have uploaded all my products and put the in categories and they are not showing up. ii have changed the permalinks and it still does not work. please assist

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2020 at 07:21

    Hello,

    Please describe the problem in more detail and provide correct wp-admin access.
    Do you have this problem when a default WC theme – Storefront is activated on your site?

    Regards

    Avatar: Polkadord
    Polkadord
    Participant
    April 17, 2020 at 10:20

    Good day. I have provided you with the logins which was in the private content area. and explained the problem. I am unable to see the products from the store front

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 17, 2020 at 10:40

    Hello,

    Credentials that you provided are incorrect – http://prntscr.com/s12o85 , there is no Private Content in your second message, so I have not get a detailed explanation or correct access.
    If the problem persists even with the default theme, we can do nothing, because we provide support for our theme only.

    Regards

    Avatar: Polkadord
    Polkadord
    Participant
    April 20, 2020 at 07:00

    Good day
    This is only happening with your theme.
    Here are the logins to the site for you to look at.
    Please may you have a look at why the products are not showing in the categories page.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 20, 2020 at 21:39

    Hello,

    We can’t log in – https://prnt.sc/s2wvpg Please check and provide correct credentials, use Private Content area to post them – http://prntscr.com/s2wwcw

    Regards

    Avatar: Polkadord
    Polkadord
    Participant
    April 21, 2020 at 07:12

    Please check private area for logins

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2020 at 13:46

    Hello,

    Because you set catalog visibility for your products to Search results only http://prntscr.com/s3b77s that hides products from the catalog even with the default theme http://prntscr.com/s3b87e
    So, make your products visible if you want to show them on the shop/product category pages.

    Regards

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