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No Order fill out via phone or tablett possible

This topic has 8 replies, 4 voices, and was last updated 8 years ago ago by Eva Kemp

Supermark

Participant

March 30, 2016 at 14:11

Hi there,

we have just launched our shop classico victoria at http://www.gesundesheu.de. Unfortunatly clients tell us, they can not fill out orderform with mobil phone or tablett. Via computer everything works just fine. Also, when using iphone S4 the “view cart” information does not show and the number in der cart icon returns to “0”, despite the fact that I have put in a product.

So what do we have to do to make this a fully satisfying responsive experience?

Thank you
Susanne

#119382 Copied Theme version: Classico WooCommerce version: Victoria

7 Answers
Robert Hall

Support staff

March 30, 2016 at 18:50
Hello,
Please try to add the following code in Theme Options->Styling->Custom CSS->Global Custom CSS.
```
.page-id-385 input[type="text"], 
.page-id-385 input[type="email"], 
.page-id-385 input[type="password"], 
.page-id-385 input[type="tel"], 
.page-id-385 textarea{
width:100%;
}
```
when using iphone S4 the “view cart” information does not show and the number in der cart icon returns to “0”, despite the fact that I have put in a product.

Could you please provide us with screenshot of the issue.

Regards,
Robert Hall
#119450 Copied
Eva Kemp

Support staff

March 30, 2016 at 19:08
Hello,

Please add this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile and Custom CSS for tablet:
```
.checkout .col-lg-5.col-md-5 {
    display: inline-block;
}
```
Concerning the cart icon, please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.
#119454 Copied
Supermark

Participant

April 4, 2016 at 12:47

Thank you, we got the orders via iphone 4S working!

#119924 Copied

Supermark

Participant

April 4, 2016 at 13:08

Thank you for the codes but they don’t seem to be enough. Unfortunately we still can’t order through ipads or other tabletts. Our admin says it needs to be debugged by the author of the theme? She explained to me that probably the theme author of Classico has been transcribed several files of woocommerce in order to e. g. make it look better. In one of those files there must be the mistake. It is all very unfortunate as we are currentlich running an adwords campaign and loosing customers.
Please let me know what you need from me to repair this issue – it is so essential!
Thank you for making this an urgent matter 🙂
Kind regards,
Susanne

PS I hope my English is good enough to have described the problem properly.

PPS How can I send you a screenshot within this forum context?

#119927 Copied

Jack Richardson

Support staff

April 4, 2016 at 13:28

Hello,

Please provide us with WP Dashboard/FTP credentials in private content.

Best regards,
Jack Richardson.

#119934 Copied

Supermark

Participant

April 4, 2016 at 15:58

Hi Jack,
no need to… I just read a similar post and put forward the information to our admin. And now it works she says!! I am very happy and delighted 🙂 Thank you again.

There is just one other minor question I need to ask – but I don`t now how to submit a screenshot here. Sorry for sounding dumb 😉

#119967 Copied

Eva Kemp

Support staff

April 4, 2016 at 16:30

Hello,

You can upload your screenshot to any web storage (dropbox, for example) and give us a link.

Regards,
Eva Kemp.

#119973 Copied
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