• 

  dhartmann

  Participant

  June 26, 2015 at 13:30

  Hi,

  I have 2 problems and no idea to fix it.

  1.
  If you visit the website and you are NOT logged in, you see only the header and nothing else, although the page is public

  2.
  If you logged in and visit the contact-us site you also have an white div under the menu and nothing else(and it is not possible to edit the Site with the visual composer)

  I have setup wordpress and the template a second time with the same result…

  data@private content.

  Best regards and thanks,
  daniel

  Please, contact administrator
  for this information.

  #71853 Copied Theme version: 2.1 WooCommerce version: 2.3.11
  8 Answers
  

  Robert Hall

  Participant

  June 26, 2015 at 13:34

  Hello,

  Please provide us with FTP credentials in Private Content.

  Regards,
  Robert Hall.

  #71854 Copied
  

  dhartmann

  Participant

  June 26, 2015 at 14:41

  sorry
  now, attached

  Please, contact administrator
  for this information.

  #71872 Copied
  

  Eva Kemp

  Participant

  June 26, 2015 at 18:43

  Hello,

  We can’t connect to your server via FTP getting this error:
  Error: The data connection could not be established: EHOSTUNREACH – No route to host

  Please check it.

  Regards,
  Eva Kemp.

  #71914 Copied
  

  dhartmann

  Participant

  June 30, 2015 at 09:03

  Now, it should be working

  #72314 Copied
  

  dhartmann

  Participant

  July 2, 2015 at 11:03

  Do you have any Idea?

  #72794 Copied
  

  Eva Kemp

  Participant

  July 2, 2015 at 12:18

  Hello,

  There is some problem with header type. I’ve changed it to the 6th type in Theme Options > Header. Please check your site now.

  Regards,
  Eva Kemp.

  #72805 Copied
  

  dhartmann

  Participant

  July 2, 2015 at 12:26

  Yes, now the mainpage is working without login.

  Big Thanks

  Unfortunately the Contact-us Page, still not working. :/

  #72811 Copied
  

  Eva Kemp

  Participant

  July 2, 2015 at 12:59

  Hello,

  Try to decrease php version to 5.3 or 5.4. After that check Contact page and clear browser cache before.

  Thank you.
  Regards,
  Eva Kemp.

  #72819 Copied
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