Next and previous pages do not work on the products pages

This topic has 8 replies, 3 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

  • Avatar: APOODesign
    APDcreations
    Participant
    September 23, 2025 at 12:32

    The next and previous pages do not work on the product pages. The page refreshes the Ajax but does not go to the next page.

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 23, 2025 at 12:59

    Hello,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

    2/ Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: APOODesign
    APDcreations
    Participant
    September 23, 2025 at 13:54

    Send you a video to explain.

    I also get this errors in the browser console:

    Failed to load resource: the server responded with a status of 500 ()
    general-all.min.js?ver=1.0:5 Ajax error: cannot get element result
    shop/page/2/?et_ajax=true:1
    Failed to load resource: the server responded with a status of 500 ()
    general-all.min.js?ver=1.0:5 AJAX error: cannot get filters result
    shop/page/2/?et_ajax=true:1
    Failed to load resource: the server responded with a status of 500 ()
    general-all.min.js?ver=1.0:5 AJAX error: cannot get filters result
    shop/page/6/?et_ajax=true:1
    Failed to load resource: the server responded with a status of 500 ()
    general-all.min.js?ver=1.0:5 AJAX error: cannot get filters result
    shop/page/2/?et_ajax=true:1
    Failed to load resource: the server responded with a status of 500 ()
    general-all.min.js?ver=1.0:5 AJAX error: cannot get filters result
    

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    September 23, 2025 at 14:30

    Hello,

    We appreciate your prompt response.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: APOODesign
    APDcreations
    Participant
    September 23, 2025 at 14:48

    Send you the ftp credentials.

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 24, 2025 at 10:32

    Hello, APDcreations,

    Thank you for providing access. We have corrected the issue (please verify it) by making changes in the following file:

    /wp-content/themes/xstore/framework/woo.php

    These fixes will also be included in the next update.

    Best regards,
    8Theme Team

    Avatar: APOODesign
    APDcreations
    Participant
    September 24, 2025 at 10:43

    Thanks, it’s working again!

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 24, 2025 at 14:03

    Please review the attached video (a link will be provided in the private content). As you can see, the issues you mentioned regarding AJAX errors and the “Next” and “Previous” pages are not present.
    We kindly remind you to clear your browser cache before testing.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
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