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New WordPress Update blocks backend - by MarketingCopenhagen

This topic has 10 replies, 2 voices, and was last updated 7 years, 4 months ago ago by Eva Kemp

MarketingCopenhagen

Participant

December 10, 2016 at 19:23

Hi,

I updated the new WordPress version, and now I get these warnings and can’t log in to the backend. The site on the frontend looks like this. Can you please help?

https://www.dropbox.com/s/16kp1r7cekl03tv/Sk%C3%A6rmbillede%202016-12-10%20kl.%2019.12.49.png?dl=0

https://www.dropbox.com/s/jijeb6hbynki18a/Sk%C3%A6rmbillede%202016-12-10%20kl.%2019.21.40.png?dl=0

https://www.dropbox.com/s/vsmqhplxmumctka/Sk%C3%A6rmbillede%202016-12-10%20kl.%2019.21.47.png?dl=0

Please, contact administrator
for this information.

#148592 Copied Theme version: newest WooCommerce version: newest

9 Answers

Eva Kemp

Support staff

December 12, 2016 at 10:11

Hello,

There is an error on your site:
Fatal error: Call to undefined function wp_cache_get() in /home/ethiqued/public_html/wp-includes/option.php on line 1123
It’s related to WordPress, not to the theme.
Please try to reupload WordPress files manually via FTP.

Regards,
Eva Kemp.

#148630 Copied

MarketingCopenhagen

Participant

December 12, 2016 at 10:44

Hi Eva,

I just tried uploading WordPress manually. But it didn’t help! 🙁 I use Filezilla to upload and I downloaded the wordpressfile, extracted it, opened Filezilla and connected to the site, marked all files and maps in the wordpress map and pressed “upload”. Everything went through without problems, but now even the frontend dosent work. So now I cant acces the site at all.

do you know what to do know?

#148638 Copied

MarketingCopenhagen

Participant

December 12, 2016 at 10:52

Hi Eva,

Just added the latest error log in private content.

Please, contact administrator
for this information.

#148640 Copied

MarketingCopenhagen

Participant

December 12, 2016 at 12:09

Hi Eva,

Also sending the FTP login information

Please, contact administrator
for this information.

#148644 Copied

Eva Kemp

Support staff

December 12, 2016 at 20:17

Hello,

I’ve renamed the folder “w3-total-cache” to “w3-total-cache_old” in wp-content/plugins directory and site is working now.
Please check.

Regards,
Eva Kemp.

#148727 Copied

MarketingCopenhagen

Participant

December 12, 2016 at 20:22

Hi Eva,

I still cant log in to backend – but YES the frontend works 🙂

In the backend I get this message now: https://www.dropbox.com/s/29a64jxdkd6gr4m/Sk%C3%A6rmbillede%202016-12-12%20kl.%2020.20.34.png?dl=0

#148732 Copied

Eva Kemp

Support staff

December 12, 2016 at 20:47

Hello,

Should be fixed now. Please try now.

Regards,
Eva Kemp.

#148744 Copied

MarketingCopenhagen

Participant

December 12, 2016 at 20:49

Hi Eva,

You are a life saver! Thank you so much! Is there anything I need to do to prevent this from happening in the future?

#148747 Copied

Eva Kemp

Support staff

December 12, 2016 at 21:02

Hello.

You’re welcome.
I recommend you to delete W3 Total Cache plugin completely and reinstall it if you still need it.

Regards,
Eva Kemp.

#148758 Copied
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