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  michaelcp23

  Participant

  July 6, 2015 at 20:09

  For whatever reason, anyone who visits my website cannot register an account. Every time someone tries to register and completes the form, it just loads forever and nothing happens.

  https://sisrow.com/register/

  Perhaps someone could shed a little light on this issue.

  Thank you,

  Michael

  Please, contact administrator
  for this information.

  #73504 Copied
  7 Answers
  

  Robert Hall

  Participant

  July 6, 2015 at 20:31

  Hello,

  Please update theme to the latest version (2.2).
  http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050

  Don’t forget to make backup site before update.
  Here is video tutorial how to update theme:
  https://www.youtube.com/watch?v=KdWESIIPU1k

  The video tutorial is for Legenda theme, but the process is identical.

  If the issue will persist then try to disable 3rd-party plugins and clean all cache.

  Regards,
  Robert Hall.

  #73511 Copied
  

  michaelcp23

  Participant

  July 6, 2015 at 21:23

  Nice, okay I’ll try that and see if it fixes it.

  Thank you,

  Michael

  #73518 Copied
  

  Robert Hall

  Participant

  July 6, 2015 at 21:38

  You’re welcome!

  Regards,
  Robert Hall.

  #73520 Copied
  

  michaelcp23

  Participant

  July 7, 2015 at 01:12

  This definitely fixed the broken registration form. Customers can now register with no issues, but they are not getting a welcome new email?

  Is that disabled or broken when I updated?

  Please, contact administrator
  for this information.

  #73534 Copied
  

  Eva Kemp

  Participant

  July 7, 2015 at 09:59

  Hello,

  I registered myself on your site and received an email:
  http://storage3.static.itmages.com/i/15/0707/h_1436259408_8096881_e487b14411.png

  Please check Spam folder in your mail account as well.

  Regards,
  Eva Kemp.

  #73614 Copied
  

  michaelcp23

  Participant

  July 7, 2015 at 18:15

  Thank you Eva, it looks like it does work. Okay I’ll test it with another email. Thank you for all your help, I really appreciate it. 🙂

  Michael

  #73756 Copied
  

  Eva Kemp

  Participant

  July 8, 2015 at 11:24

  Hello,

  You’re always welcome.

  Regards,
  Eva Kemp.

  #73889 Copied
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