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NEW USER! Theme not loading - by Teray - on WordPress WooCommerce support

This topic has 11 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

Teray

Participant

July 21, 2017 at 03:55

I installed the WooPress theme and tried to install the Fullwith variant option but it does not load with any images and I only see code. I am a new at using wordpress so I am not sure what I am doing wrong. Do you have any tutorials and do I need to be an advanced user to be able to build a site with your theme?

#168501 Copied

10 Answers

Teray

Participant

July 21, 2017 at 04:55

The site seems to be completely broken. None of the themes are loading correctly and I can’t edit pages with visual composer. Please advise on how to get started. Login info in private

Please, contact administrator
for this information.

#168502 Copied

Rose Tyler

Support staff

July 21, 2017 at 09:44

Hello,

Please read our documentation https://www.8theme.com/demo/docs/woopress/
I’ve recreated home page for you (home test). Elements that do not display correctly are not our theme elements.
Please provide FTP access in Private Content so we could check problems on your site more deeply.

Regards

#168520 Copied

Teray

Participant

July 21, 2017 at 14:11

I have provided the ftp info in the private section. Another MAJOR issue is that Visual Composer will not load. It stays on a loading screen permanently. I read on another forum that it might be a conflict with an older version of Visual Composer that I used on a different test site I did long ago. It was suggested that (YOU) the theme developer remove all elements of Visual Composer on this site and I can reinstall it. Is this something you can help me with or am I pretty much screwed? Please advise.

Please, contact administrator
for this information.

#168537 Copied

Rose Tyler

Support staff

July 21, 2017 at 15:11

Do you face the problem with Visual Composer when default theme is activated?
Try to delete plugins and upload new versions from https://www.8theme.com/download-plugins/

Regards

#168547 Copied

Teray

Participant

July 21, 2017 at 15:28

I can get Visual Composer to load for new pages but it will not work with existing pages. I have deleted and reinstalled the plugins and I am still having the same issues.

#168551 Copied

Rose Tyler

Support staff

July 21, 2017 at 15:51

Please, clear cache on your site. Seems the editor works fine http://prntscr.com/fyju6e

Regards

#168553 Copied

Teray

Participant

July 21, 2017 at 16:18

I have cleared the cache and I still have the same issues. When I am using Visual Composer on a new page it does not allow me to add any elements or do anything at all. I have tried this on other themes and it seems to be working fine but with your theme, I am experiencing issues. I cannot get it to work at all so maybe it is something on my end. Have I incorrectly installed the theme? Are there some settings I have to adjust to get it working correctly? Any information would be greatly appreciated.

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Rose Tyler

Support staff

July 21, 2017 at 16:25

I’ve created “new test page” anded add some elements without problem. Please check the page and try to use Visual Composer one more time.

Regards

#168561 Copied

Teray

Participant

July 21, 2017 at 16:27

I changed browsers and I can use Visual Composer now. Thank you.

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Rose Tyler

Support staff

July 21, 2017 at 16:30

You’re welcome!
Feel free to ask if you need any help.

Regards

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