Return to previous page

New upload – header does not show on the site

This topic has 7 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

Shaeen Hoosen

Participant

July 12, 2025 at 10:59

Good day. I have just uploaded the tempalte, but once the file has been uploaded, the site does not have a footer and a header. Are there any fixes? It is showing in the customizer, but not on the published site.

#449653 Copied

6 Answers

Rose Tyler

Support staff

July 12, 2025 at 12:19

Hello,

Thank you for reaching out to us.

The update itself should not have such an effect.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#449658 Copied

Shaeen Hoosen

Participant

July 12, 2025 at 12:37

Good day, and thank you for your assistance. Please see attached

Please contact administrator
for this information.

#449660 Copied

Rose Tyler

Support staff

July 12, 2025 at 12:49

Hello,

We kindly request that you assign the administrator role to the user account you created for us.

Warm Regards,
The 8Theme Team

#449661 Copied

Shaeen Hoosen

Participant

July 12, 2025 at 12:51

Done.

Please be advised that i am going to be moving this site over to my domain, kweekshop.com. The domain is having an issue with redirects, so the team is busy working on fixing that issue. i am designing it on this domain in the interim.

Please advise the steps to achieve the outcome that you have came to, once the issue is fixed.

#449663 Copied

Rose Tyler

Support staff

July 12, 2025 at 13:35

Hello, Shaeen Hoosen

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#449668 Copied

Andrew Mitchell

Support staff

July 14, 2025 at 11:05

Hello, Shaeen Hoosen, Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme Team

#449750 Copied
Viewing 7 results - 1 through 7 (of 7 total)