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New Update Adding New product Page Not Working

This topic has 4 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

  • Avatar: G
    R
    Participant
    July 15, 2020 at 02:01

    My page looks weird and i’m not able to add description etc in new product. I tried to update it then came across an error on plugin update page.

    Please, contact administrator
    for this information.
    #244423 Copied Theme version: v.6.3.8 (child v.0.0.1)
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 15, 2020 at 07:40

    Hello,

    Try to temporarily disable all third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins and check how it works then.

    Regards

    #244439 Copied
    Avatar: G
    R
    Participant
    July 22, 2020 at 16:39

    Yes I have. It keeps doing that every other time. If I try o add or edit products, the content is missing.

    #245077 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 22, 2020 at 18:17

    Hello,

    I don’t see the mentioned issue with existing products http://prntscr.com/tmq3g6 or the new one http://prntscr.com/tmq3yr

    Regards

    #245093 Copied
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