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New order emails to customers from email builder

This topic has 9 replies, 3 voices, and was last updated 3 weeks, 4 days ago ago by Essex Banners Ltd

Essex Banners Ltd

Participant

May 5, 2025 at 14:39

I have built all the emails within the email builder but my customer gets no emails from us? Not even falling into junk.

Why is this?

#442707 Copied Theme version: 9.4.11

8 Answers

Alex Carter

Support staff

May 5, 2025 at 14:51

Hello,

Thank you for reaching out to us.

Please check how emails function when the XStore Email Builder is disabled (XStore > Email Builder).

We also recommend testing the email functionality with a default WooCommerce theme, such as Storefront (Appearance > Themes), instead of XStore.

Once you have completed these tests, please share the results with us.

Best regards,
8Theme’s Team

#442709 Copied

Essex Banners Ltd

Participant

May 8, 2025 at 14:39

Not managed to get these working still. It’s all disabled and set up, unless i need to disable or enable anything elsewhere
Ive tested new order and my customer dont get no emails

#443562 Copied

Alex Carter

Support staff

May 8, 2025 at 15:31

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you’re still experiencing issues with the email notifications.

If you have already performed the testing we previously requested and confirmed that the issue persists even when a different theme is activated on your site, this indicates that the problem is not caused by our theme.

Please ensure that the following settings are correctly configured:
1. Go to WooCommerce > Settings > Emails and verify that the email notifications are enabled for the relevant actions (e.g., New Order, Processing Order, Completed Order).
2. Check that the recipient email addresses are correctly entered and not blocked or filtered by your email provider.
3. Make sure that your WordPress site is able to send emails. You may consider installing an SMTP plugin (such as WP Mail SMTP) to improve email deliverability.
4. If you are using any third-party plugins or custom code, please temporarily disable them to rule out any conflicts.

If everything appears to be set up correctly and the issue persists, please contact the support of the Woocommerce plugin directly – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#443573 Copied

Essex Banners Ltd

Participant

May 8, 2025 at 16:02

We have our woocomerce email settings all ticked (image attached) we have not changed themes, we dont feel comfortable doing this with all the works we have done – unsure on how we do that and not effecting anything

Email address was entered correctly ive had 2 people test it , not landing in junk etc

Do you need my login details to check settings and view everything – ive put it all in private area

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#443578 Copied

Jack Richardson

Support staff

May 9, 2025 at 07:16

Dear @Essex Banners Ltd,

We hope this message finds you well.

As previously requested, we kindly ask you to test whether the email functionality works correctly when the Email Builder is disabled. This step is essential in identifying the root cause of the issue.

If you have already performed this test and found that emails are still not being sent correctly, it may indicate a server-side issue. In that case, we recommend contacting your hosting provider to investigate and resolve any potential email sending problems on your hosting environment.

However, if you have not yet conducted the test with the Email Builder deactivated, we kindly ask you to do so at your earliest convenience. This is a crucial step in determining whether the issue is related specifically to the Email Builder or to a broader server configuration.

Once the test has been completed, we would greatly appreciate it if you could share the results with us so we can assist you further.

Additionally, if you would like to continue using the default WooCommerce email templates while working on your custom email designs, you can enable the “Dev Mode” option. Please refer to the following screenshot for guidance: https://prnt.sc/0bynoSMFnrpI

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

#443604 Copied

Essex Banners Ltd

Participant

May 9, 2025 at 08:57

Yes I disabled the email builder and used just woocomerce standard, customers dont seem to be getting that either

If its my host issue, can you confirm what i need to ask them or request for, for it all to work

Thank you m

#443610 Copied

Jack Richardson

Support staff

May 9, 2025 at 11:37

Dear @Essex Banners Ltd,

Thank you for reaching out.

We kindly recommend that you contact your hosting provider to ensure that the email sending functionality is properly configured on your server. Please note that this issue is not related to our theme.

Should you have any further questions, feel free to let us know.

Best regards,
Jack Richardson
The 8Theme Team

#443623 Copied

Essex Banners Ltd

Participant

May 18, 2025 at 21:06

Thanks for the support! My topic “New order emails to customers from email builder” has been successfully resolved.

#444717 Copied
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New order emails to customers from email builder

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