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Need to get user logged in before purchase

This topic has 9 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Luca Rossi

Abhinandan

Participant

April 22, 2025 at 08:11

Hello Support Team,

greetings of the day!!

I want every user to get log in before making purchase so that every order get placed can be rechecked in someone’s account so that order’s status and history details can be viewed there in related account.

is it possible and yes then plz guide.

#441400 Copied

8 Answers

Alex Carter

Support staff

April 22, 2025 at 08:25

Hello,

Greetings of the day!

Thank you for reaching out to us.

Yes, it is possible to require users to log in before making a purchase. This can be achieved by enabling the option that restricts guest checkout, ensuring that only registered and logged-in users are able to place orders.

To enable this feature, please follow these steps:

1. From your WordPress dashboard, go to WooCommerce > Settings.
2. Click on the Accounts & Privacy tab.
3. Under the “Guest checkout” section, uncheck the option that says “Allow customers to place orders without an account.”
4. Optionally, you can also enable “Allow customers to create an account during checkout” to make the process easier for new users.

Once this is configured, customers will be required to log in or create an account before completing their purchase.

If you need any further assistance, please feel free to let us know. We are always here to help.

Best Regards,
8Theme’s Team

#441402 Copied

Abhinandan

Participant

April 22, 2025 at 08:33

after appling above solution we are unable to proceed ordering on website on check out page after putting all information it ask for “Continue to New Customer” but this button is unclickable.

URL : https://ayurvedaholic.com/checkout/

Files is visible for topic creator and
support staff only.

#441404 Copied

Luca Rossi

Support staff

April 22, 2025 at 09:57

Dear @Abhinandan,

We kindly recommend that you temporarily deactivate all third-party plugins that are not included with the XStore theme. You can find the list of officially supported plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Once you have done this, please clear your browser cache and check if the issue persists.

If the problem continues, we suggest switching to the Parent theme, especially if you are currently using a Child theme. After switching, please clear the cache once again and test the functionality.

Additionally, we recommend performing the same test using the default WooCommerce theme, Storefront. This will help determine whether the issue is related to custom code within your Child theme.

Please let us know the outcome of these tests so we can assist you further.

Best regards,
The 8Theme Team

#441415 Copied

Abhinandan

Participant

April 23, 2025 at 03:54

Hello Luca,

all three essential plugins are installed.

plz let us know if anything else essential required.

XStore Core
Elementor and Pro Elements
WooCommerce

cleard cache still problem is as it is..

#441486 Copied

Abhinandan

Participant

April 23, 2025 at 08:56

I HAVE RESTORED THE WEBSITE STILL PROBLEM REMAINS SAME.. UNABLE TO GET RID OF IT, PLZ HELP SOON, AS ORDERS COULDN’T BEEN PLACE.

ERROR IS SHOWING AFTER FOLLOWING STEPS

1. CREATE NEW USER
2. CONTINUE TO SHOPPING METHOD (NOT WORKING)
3. PLACING ORDER (SHOWING THIS ERROR ATTACHED)

Files is visible for topic creator and
support staff only.

#441524 Copied

Luca Rossi

Support staff

April 23, 2025 at 09:48

Dear Abhinandan,

We hope this message finds you well.

Upon reviewing your setup, we noticed that the Shipping Methods step was positioned under the “Order Review” section (please refer to the screenshot here: https://prnt.sc/WmKTpXr9ZEpR). As a result, the “Next Step” button was not functioning as expected.

To resolve this issue, we have updated the configuration to use the “Separated” type, and the checkout process is now working correctly.

If you prefer a simpler checkout layout, we recommend using the standard Checkout elements instead of the “Checkout Multistep” element. You can find an example here: https://prnt.sc/4hb_nAtNvfJi.

Please feel free to reach out if you have any further questions or need additional assistance.

Best regards,
The 8Theme Team

#441552 Copied

Abhinandan

Participant

April 23, 2025 at 10:52

Ver glad to have your quick response

and That was a fantastic suggestion of changing checkout layout..

Thanks a ton and please have a look is everything good on checkout page.

#441572 Copied

Luca Rossi

Support staff

April 24, 2025 at 05:43

Dear Abhinandan,

We hope this message finds you well.

We would like to confirm that everything appears to be in order on our end as well.

Best regards,
The 8Theme Team

#441658 Copied
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