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Need to fix shipping details in custom field

This topic has 7 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Abhinandan

Abhinandan

Participant

July 15, 2025 at 09:49

Dear Support Team,

Greetings of the day!

I’d like to request assistance with automating the shipping details entry in our custom field. Currently, we’re manually adding the shipping information each time an order is received. It would be great to streamline this process and have the details populated automatically. (See Screenshot). and even after adding these details manually. customer can’t see order status on customer login screen.

Additionally it would be great if you can refer an article or SOP or Video for setting up post order services like shipping, related mails configuration.

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support staff only.

#449877 Copied

6 Answers

Andrew Mitchell

Support staff

July 15, 2025 at 13:32

Hello, Abhinandan,

Unfortunately, this feature is not part of the default functionality of our theme.

If you would like to automatically create fields and display them on the client side, this would require additional customization, which falls outside the scope of Envato support.

Should you be interested in ordering a customization service, you are welcome to contact the appropriate department via the following link:
https://www.8theme.com/contact-us/

Best regards,
8Theme Team

#449912 Copied

Abhinandan

Participant

July 15, 2025 at 13:47

Hey Andrew,

Okay got it.

can you help me with the details which i am getting on order page from shipping aggregator, i want to mail these details to customer.

#449916 Copied

Andrew Mitchell

Support staff

July 16, 2025 at 07:46

Hello, Abhinandan,

To set up your email, we recommend using the built-in email builder available in XStore.

Best regards,
The 8Theme Team

#449984 Copied

Abhinandan

Participant

July 16, 2025 at 12:58

Thanks Andrew,

I tried that but can’t able to get Import Details like tracking_link , tracking_number , tracking_provider. if i put this parameter into mail it remain same (doesn’t show values).

#450031 Copied

Andrew Mitchell

Support staff

July 17, 2025 at 11:16

Hello, Abhinandan,

Unfortunately, custom meta fields are not automatically pulled into the email builder.

If you are interested in ordering a customization service, please feel free to contact the appropriate department using the following link:
https://www.8theme.com/contact-us/

Best regards,
The 8Theme Team

#450114 Copied

Abhinandan

Participant

July 20, 2025 at 09:52

Thanks for the support! My topic “need to fix shipping details in custom field” has been successfully resolved.

#450323 Copied
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The issue related to '‘need to fix shipping details in custom field’' has been successfully resolved, and the topic is now closed for further responses

Need to fix shipping details in custom field

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