Need to add different banners for each specific product category

Hello @Parag

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Parag,

We hope this message finds you well.

We kindly request access to your cPanel, as it appears that your server—on which the current website is hosted—may be experiencing a bot attack. In order to assist you effectively, we would like to analyze your website traffic statistics and provide a suitable solution to improve performance.

We have recently encountered a similar issue, which you can review here:
https://www.8theme.com/topic/high-server-load-caused-by-xstore-theme-request-for-support/#post-448596
In that case, the primary cause of the website’s slow loading speed was due to malicious bot activity.

To help mitigate such issues, we recommend the following:

Additional Tips:

– Monitor for suspicious user agents or repeated access to sensitive URLs (e.g., /wp-login.php, /xmlrpc.php).
– Enable ModSecurity or a Web Application Firewall (WAF), if available.
– Consider using real-time monitoring tools such as Munin or Netdata, or third-party services like Cloudflare or Sucuri for enhanced protection.

Next Steps:

– Identify and block suspicious IP addresses via cPanel → IP Blocker or by modifying the .htaccess file.
– Strengthen your website’s security by limiting login attempts, disabling XML-RPC if not required, and enabling CAPTCHA on all forms.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best regards,
The 8Theme Team

Hello @Parag,

We hope this message finds you well.

Kindly check with your hosting provider to review the server logs, as we are currently unable to access the debug log to identify the specific errors occurring on your server. This information is typically located within your server directories.

Alternatively, if you are able to provide us with access to your cPanel, we would be happy to investigate the issue on your behalf.

Based on our initial assessment, it appears that the errors may be related to complex or unusual content being displayed on your shop page. Please note that the preview within the Elementor panel is also unable to render the content correctly, as shown in the following screenshot: https://prnt.sc/2I_IxAFZxCzC.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
The 8Theme Team

Hello @Parag
There is two factor authentification needed -> https://prnt.sc/F3vgm3kce-_I so we cannot login correctly.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Parag

Please note that our support is provided exclusively through the forum. We kindly ask you to temporarily disable two-factor authentication in order to proceed.

We appreciate your understanding and cooperation.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Parag,

I hope this message finds you well.

We would like to inform you that two-factor authentication is still enabled on your account, as shown in the following screenshot: https://gyazo.com/423f6b1e7b309130147121aacebb0bcd.

If you are satisfied with the current shop layout without utilizing the PRO Elements plugin, we recommend disabling the plugin. This will allow you to retain the default layout of the shop page on your website without any issues as you have when such plugin is active.

It appears that we are currently unable to access your cPanel due to incorrect login credentials. In this case, we suggest keeping the PRO Elements plugin disabled and continuing with the default layout.

However, if you still require our assistance, we kindly ask that you verify and provide the correct cPanel access credentials. Please ensure that everything is functioning properly on your end before sharing the access details with us.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello @Parag,

We hope this message finds you well.

As we described in previous reply:

We would like to inform you that two-factor authentication is still enabled on your account, as shown in the following screenshot: https://gyazo.com/423f6b1e7b309130147121aacebb0bcd.

If you are satisfied with the current shop layout without utilizing the PRO Elements plugin, we recommend disabling the plugin. This will allow you to retain the default layout of the shop page on your website without any issues as you have when such plugin is active.

It appears that we are currently unable to access your cPanel due to incorrect login credentials. In this case, we suggest keeping the PRO Elements plugin disabled and continuing with the default layout.

However, if you still require our assistance, we kindly ask that you verify and provide the correct cPanel access credentials. Please ensure that everything is functioning properly on your end before sharing the access details with us.

Best regards,
The 8Theme Team

Hello @Parag,

We hope this message finds you well.

We would like to inform you that, since you added a banner for your category in the description field and are using the Archive Products builder in Elementor, we have enabled the Archive Description feature to display this information accordingly. You can view an example here: https://gyazo.com/99b270558889532c522079d25f3f2272.

As a result, the custom description will now be visible on the front end for each category where such a description has been added. Please see the following example for reference: https://gyazo.com/a048e2bfceec3bf36c3230bdd68eb396.

Additionally, you have the flexibility to reposition the Archive Description widget within the layout to suit your design preferences.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Parag,

We hope this message finds you well.

We would like to kindly suggest modifying the content, as the default banner you referred to is currently placed within the general Shop archive layout. If your intention is to display this banner exclusively on the default Shop page, we recommend adding the static block as a banner shortcode in the Theme Options specifically for the Shop page.

By doing so, the banner will appear only on the Shop page, while category pages will display their respective local content instead of the default Shop banner.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Parag,

As some time has passed since this topic was initiated, we would like to clarify the following points:

1. How should the main shop page look?
2. What banner would you like to display on shop page only?
3. Should each product category page have a custom banner configured in the Elementor builder, or should the banner be set from the Category backend editor (as shown here: https://prnt.sc/Vsn4mELbrS5J)? Or such pages should inherit the banner displayed on Shop page ?

If you could provide us with screenshots or examples of the desired frontend result, we would be happy to assist you with the implementation of your request, as some details are still unclear to us.

Best regards,
Jack Richardson
8Theme Team

Hello @Parag,

Could you please check now? The results are as follows:
1. On the shop page, the banner is displayed according to the Customizer settings you configured: https://prnt.sc/hNvbGZiGsfoA
2. On categories with a custom static block set in description area, the corresponding banner is displayed: https://prnt.sc/zRzwYPU6mAcR
3. On categories without a static block set, the banner area remains empty: https://prnt.sc/k8IXmRNKhTlN

If you would like to consider other solutions, please provide us with detailed information about your request so that we can check whether an alternative option is applicable.

Best regards,
Jack Richardson
8Theme Team