Need help: How to recoup my Theme lost cpanel access

This topic has 4 replies, 4 voices, and was last updated 8 months ago ago by Rose Tyler

  • Avatar: k_sanju0
    February 9, 2022 at 06:34

    Hi There,
    I have installed this theme for one of my client, but due to some issue with the hosting folks they have barred the access of cpanel and can;t recoup the theme or take backup to install it somewhere else. Please help me with this situation and reset the activation for my theme, so that I can use it in other hosting services.

    I need it to be reset the theme for

    My customer has moved to shopify, so essentially the theme is not being used by anyone and stuck in the cpanel which I can’t use, please let me know how I can use it for another client. Eventually it will be one installation only.



    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 9, 2022 at 15:01


    Try to activate theme now. We reset the limit.


    Avatar: EDISIN
    June 26, 2023 at 14:52

    i THINK IT IS BEST OF YOU REFUND ME – There is no direct email form to ask a question – only a support forum that I do not have time for — I either need someone to instal this for me and customize the them WHO IS FAMILAR with it – or REZFUND my money and the extra support I purchased – this theme is very functional and is not a click and play theme – CAN YOU help me to get someone to instal and customize this – or what?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2023 at 15:13

    Hello, EDISIN,

    Thank you for getting in touch with us.

    The contact form is on this page – to contact us by email.
    We don’t have a deal with the personal site customization –

    We can give you a refund if you bought the theme within the last 7 days , in another case, here is our refund policy –

    We hope this information is helpful.

    Kind Regards,
    8theme team

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