Need help: How to recoup my Theme lost cpanel access

This topic has 4 replies, 4 voices, and was last updated 8 months ago ago by Rose Tyler

  • Avatar: k_sanju0
    k_sanju0
    Participant
    February 9, 2022 at 06:34

    Hi There,
    I have installed this theme for one of my client, but due to some issue with the hosting folks they have barred the access of cpanel and can;t recoup the theme or take backup to install it somewhere else. Please help me with this situation and reset the activation for my theme, so that I can use it in other hosting services.

    I need it to be reset the theme for rochre.com

    My Brandssurplus.com customer has moved to shopify, so essentially the theme is not being used by anyone and stuck in the cpanel which I can’t use, please let me know how I can use it for another client. Eventually it will be one installation only.

    Thanks,

    Sanjiv

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 9, 2022 at 15:01

    Hello,

    Try to activate theme now. We reset the limit.

    Regards

    Avatar: EDISIN
    EDISIN
    Participant
    June 26, 2023 at 14:52

    i THINK IT IS BEST OF YOU REFUND ME – There is no direct email form to ask a question – only a support forum that I do not have time for — I either need someone to instal this for me and customize the them WHO IS FAMILAR with it – or REZFUND my money and the extra support I purchased – this theme is very functional and is not a click and play theme – CAN YOU help me to get someone to instal and customize this – or what? edwardisin@gmail.com

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2023 at 15:13

    Hello, EDISIN,

    Thank you for getting in touch with us.

    The contact form is on this page – https://www.8theme.com/contact-us/ to contact us by email.
    We don’t have a deal with the personal site customization – https://themeforest.net/page/item_support_policy

    We can give you a refund if you bought the theme within the last 7 days https://themeforest.net/refund_requests/new , in another case, here is our refund policy – https://themeforest.net/page/customer_refund_policy

    We hope this information is helpful.

    Kind Regards,
    8theme team

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