Need a local development licence or support for fixing Elementor unsupport issue

This topic has 6 replies, 2 voices, and was last updated 5 years, 1 months ago ago by Amila

  • Avatar: Amila
    Amila
    Participant
    October 19, 2020 at 15:12

    Hi,
    I bought your XStore them and try to install it on the production server. It works but there is a problem using the Elementor page builder after importing Electron01. I have submitted a ticket for that as well.
    The trouble is, couldn’t use the Elementor to edit things. It shows 404 error. Even I follow the instruction you have given when I ask this by submitting a ticket, it didn’t work.

    However, when I switch to the WpBakery page builder it works fine. The reason for buying this theme was Elementor. But I’m unable to use it. So, I’m going to test it in my local computer. but even I have removed the license from the production server I couldn’t add it to the local server. It says “You have reached activation number limit.
    According to the ThemeForest license policy, you can use 1 license for 1 project only.
    Ping us along the way if you have any questions here.” But I deactivated it from the main production server.
    So could you please give me a local testing key to test this? Or could you please fix this trouble.? I can give you a login for this.

    Thanks.

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 19, 2020 at 16:28

    Hello,

    You can use the same license to activate theme on localhost and production at the same time. 404 page, as a rule, is related to SubstituteMaxLineLength limit, try to increase it to 10M or 20M.

    Regards

    Avatar: Amila
    Amila
    Participant
    October 19, 2020 at 17:21

    I’ve been trying to use the same license on the localhost but it doesn’t work as I told earlier.
    it returns those messages.
    “Your product should be activated so you may get the access to all the XStore demos , auto theme updates and included premium plugins . The instructions below in toggle format must be followed exactly.”

    “You have reached activation number limit.
    According to the ThemeForest license policy, you can use 1 license for 1 project only.
    Ping us along the way if you have any questions here.”

    Avatar: Amila
    Amila
    Participant
    October 19, 2020 at 17:25
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 20, 2020 at 10:23

    Hello,

    Try now, please.

    Regards

    Avatar: Amila
    Amila
    Participant
    October 21, 2020 at 13:28

    Thanks a lot. Now it can use in a local dev environment.

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