Navigating the slider tab and carousel doesn”t work

Hello @Tomas,

Could you please provide us with more details about the issue, including screenshots or a video? Additionally, could you let us know when the issue started—after any plugin updates, theme updates, or customizations?

Please check whether the issue persists when you temporarily disable the caching plugin on your website. If the problem remains, kindly provide temporary wp-admin access in the private content area so that we can investigate the issue further.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Tomas,

We kindly suggest that you temporarily disable all caches on your website, as the issue may be caused by an incorrect cache configuration. Additionally, please review and correct your server requirements as shown here: https://prnt.sc/bPZ-rhckDXBc

Best regards,
Jack Richardson
The 8Theme Team

Hello @Tomas,

We asked you to temporarily disable the cache plugin for testing purposes. We have performed this procedure and disabled the “WP-Optimize – Clean, Compress, Cache” plugin (https://gyazo.com/a6d506b37a23851a39d239d87a8fba46). After that, we conducted an additional test on your homepage, and the carousel worked correctly (https://gyazo.com/f7ada53079c1e57a2c5537c2fd170724).

This confirms our earlier assumption that the issue is related to the caching configuration on your website. The main problem was caused by the following Delay JS option: https://prnt.sc/mIKBUUtPTcr5. We have disabled it, and the sliders are now functioning properly. Please check and confirm.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Tomas,

Thank you for your message. We appreciate the update and are glad to hear that you have identified the root cause of the issue. If you need any other assistance, feel free to submit your questions on our support forum.

Best Regards,
Jack Richardson
The 8Theme’s Team