• 

  Gaurang Mohite

  Participant

  May 23, 2017 at 08:51

  Hi Support Team,

  On one of our projects, we are using the royal theme.

  We faced the following issue:
  When we are viewing this website – http://www.beintouchwithbloodpressure.com/ on mobile view and click on the hamburger on the extreme right-hand corner then the nav drawer opens up.
  Now when we select any section from the ones that you see in the drawer then we are taken to that particular section on the homepage but the drawer does not disappear until and unless we click on the cross icon. (Note – This issue is only when the sections are on the same page i.e. for homepage)

  Is there a way where on-click of any section the drawer closes without manually clicking on the cross icon?

  #163865 Copied Theme version: Version 2.9 WooCommerce version: -
  3 Answers
  

  Rose Tyler

  Support staff

  May 23, 2017 at 08:57

  Hello,

  Try to disable all the third-party plugins that do not come bundled with our theme, clear cache and then check the issue.
  Also, please provide wp-admin access in Private Content

  Regards,
  Rose Tyler.

  #163866 Copied
  

  Gaurang Mohite

  Participant

  May 23, 2017 at 12:49

  Hi,

  Thanks for the suggestion but it did not get any luck.

  Can you please advise us a different alternative to resolve this issue. Also, please find the creds in the private content.

  Thanks.

  Please, contact administrator
  for this information.

  #163905 Copied
  

  Rose Tyler

  Support staff

  May 23, 2017 at 13:16

  Hello,

  You need update theme to the latest version (3.0.2.1), find it on ThemeForest where you bought theme https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
  Log in to your account and go to the Downloads area.
  Then follow the documentation to update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
  Don’t forget to create backup of your files and database before starting update process!
  You need to enter your purchase code to activate the theme and skip Setup Wizard.
  Also, update all required plugins: https://www.8theme.com/download-plugins/.

  Regards,
  Rose Tyler.

  #163909 Copied
• Viewing 4 results - 1 through 4 (of 4 total)