• 

  Christian Carpinter

  Participant

  February 26, 2021 at 13:38

  Hello how are you?
  I am using the “email builder” but the client’s name does not appear, I have used all shortcodes and the name does not appear.
  Could you guide me?

  

  

  #276706 Copied Theme version: 1
  8 Answers
  

  Olga Barlow

  Participant

  February 26, 2021 at 15:02

  Hello,

  Could you, please, provide us with temporary WP Dashboard and FTP access to your site to check the issue in more detail?

  Regards

  #276731 Copied
  

  Christian Carpinter

  Participant

  February 26, 2021 at 15:31

  I was unable to generate FTP access, if it is still necessary to check with my support.

  Please contact administrator
  for this information.

  #276741 Copied
  

  Christian Carpinter

  Participant

  February 28, 2021 at 00:46

  Hello,

  How are you? Did you check?

  Thanks!

  #276909 Copied
  

  Rose Tyler

  Support staff

  February 28, 2021 at 08:52

  Hello,

  Our technicians will be able to check it after the weekend.
  By that time, provide temporary FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

  Regards

  #276916 Copied
  

  Christian Carpinter

  Participant

  March 1, 2021 at 12:57

  Thanks.

  Please contact administrator
  for this information.

  #277098 Copied
  

  Rose Tyler

  Support staff

  March 1, 2021 at 16:09

  Thanks for the reply.
  It looks like, there is something strange with the order that 1 exists https://prnt.sc/10ah8fd Try to create a new order and then check email builder with that new order selected – https://prnt.sc/10ahhju

  Regards

  #277148 Copied
  

  Christian Carpinter

  Participant

  March 1, 2021 at 18:06

  I will try … but is it possible that the request is influencing the password recovery email?

  #277178 Copied
  

  Olga Barlow

  Participant

  March 2, 2021 at 12:49

  Hello,

  It should not.

  Regards

  #277299 Copied
• Viewing 9 results - 1 through 9 (of 9 total)