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Name as username - by ziga32 - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

ziga32

Participant

August 23, 2021 at 17:44

my display name is shown here, which is ok
https://i.imgur.com/wZ5Yy76.png

but for customers, it shows their email, which is not ok
https://i.imgur.com/1XlI2HK.png

which is weird?

#299660 Copied Theme version: 8.0.4 WooCommerce version: 5.4.1

12 Answers

Olga Barlow

Participant

August 23, 2021 at 22:14

Hello,

Provide us with WP Dashboard and FTP access to your site, please. Also, provide with access to customer account to check the issue and help you.

Regards

#299682 Copied

ziga32

Participant

August 25, 2021 at 21:29

here, thank you

Please contact administrator
for this information.

#299994 Copied

Rose Tyler

Support staff

August 26, 2021 at 09:11

Hello,

Thanks for the reply.
Set administrator role for the user because we can’t access your Dashboard now.
Also, we need FTP access.
Waiting for your reply.

Regards

#300030 Copied

ziga32

Participant

August 27, 2021 at 00:05

I set it to admin now.
also, here is ftp access

Please contact administrator
for this information.

#300137 Copied

Rose Tyler

Support staff

August 27, 2021 at 07:07

Hello,

I can’t access your Dashboard. /wp-admin redirects to my-account page, so it seems the role is not changed yet.
What is a password to FTP?

Regards

#300148 Copied

ziga32

Participant

August 27, 2021 at 09:39

sorry, I changed the wrong one, please try now.
I sent you the passwors in private area, it starss with gembr…..

#300183 Copied

Rose Tyler

Support staff

August 27, 2021 at 10:20

Thanks for the reply.
I’ve passed your request to our technicians. You will be informed once I get any news from them. Please be patient do not change access.

Regards

#300189 Copied

Rose Tyler

Support staff

August 28, 2021 at 07:07

Hello,

Our option (Theme Options > Header builder > Account > Show Username As Title) takes Nickname , and it works correctly. Another thing, that email is used as nickname for your customer – https://imgur.com/1XlI2HK , go to Dashboard > WooCommerce > Accounts & Privacy > Account creation > unselect “When creating an account, automatically generate an account username for the customer based on their name, surname or email”. Then customers will be able to enter Username during registration and this information will be shown in the site header.

Regards

#300270 Copied

ziga32

Participant

August 30, 2021 at 10:19

yes, I understant, but why does it show a display name and not nickname for my account then?
https://imgur.com/wZ5Yy76

it should say ziga32, not ziga. right?

#300465 Copied

Rose Tyler

Support staff

August 30, 2021 at 11:03

As I can see, “Display name publicly as” is the same to the content of “Nickname (required)” field, by default, but if you select another value for “Display name publicly as” it will be displayed in the header. Please follow the recommendation from the previous reply.

Regards

#300472 Copied

ziga32

Participant

August 30, 2021 at 11:31

What I’m saying is for ziga, it’s showing “Display name publicly” and for barbara it’s displaying “nickname”.
https://imgur.com/wZ5Yy76

It doesn’t even matter, I see your advice, but I have 650 customer allready.

#300480 Copied

Rose Tyler

Support staff

August 30, 2021 at 12:50

In this case, go to Theme Options > Header builder > Account > Show Username As Title > Off.
Sorry, but there is no other way.

Regards

#300493 Copied
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