My website is oppening like a mobile site on desktop

This topic has 5 replies, 2 voices, and was last updated 5 months ago ago by Rose Tyler

  • Avatar: Isotto
    Isotto
    Participant
    September 25, 2023 at 10:26

    Hello,

    The issue is not understandable for me so i need to consult. When I open to my website on desktop, if i do not login the page is oppening like a mobile page.

    I am adding to screenshots:

    https://hizliresim.com/gepeq5r

    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2023 at 10:51

    Hello, Isotto,

    Thank you for contacting us and for using XStore.

    This problem can be caused by an issue in custom CSS code added on the site. Please provide temporary wp-admin access, so we can check your code.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Isotto
    Isotto
    Participant
    September 25, 2023 at 10:54

    Hello,

    Thanks for early answer, You can see wp-admin user informations in private content.

    Please contact administrator
    for this information.
    Avatar: Isotto
    Isotto
    Participant
    September 25, 2023 at 10:56

    Also, I should notify again for understanding. If you opened to website, it has no problem. However, when you logged out the issue is starting that is important.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 25, 2023 at 11:02

    Hello, Isotto,

    We appreciate your prompt response.

    If the issue persists for unlogged users only, it is a cache problem. As we can see, you are using CDN. Please clear all cache (from CDN, plugin and server).

    Kind Regards,
    8theme team

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