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My website header, menu, slider and footer wide option is not working

This topic has 11 replies, 2 voices, and was last updated 5 years, 7 months ago ago by Rose Tyler

dreamcatcher-studio

Participant

September 26, 2019 at 07:13

Hi,
I went to theme options > header > header style and checked the HEADER WIDE option but it is not working, my website keeps showing the boxed header version. In summary, I want that my body looks boxed but my header and footer looks wide, just like it is in your live preview: https://xstore.8theme.com/demos/cosmetics/ As you can see, all content showed boxed and centered and the header, menu, slider and footer looks wide.

Right now my General / Layout is Boxed because when I changed to Wide Layout all my body content showed side to side on the screen, and that’s not what I want. I want my website looks like your live preview: https://xstore.8theme.com/demos/cosmetics/

Best regards.

Anel González

Please, contact administrator
for this information.

#222025 Copied Theme version: 6.1

10 Answers

Rose Tyler

Support staff

September 26, 2019 at 07:33

Hello,

Thanks for contacting us.
Here is a screenshot of settings from the demo – http://prntscr.com/pb45i2 If this doesn’t give the desired result on your site, provide us with temporary and FTP access, we will take a closer look at the problem.

Regards

#222028 Copied

dreamcatcher-studio

Participant

September 26, 2019 at 08:12

Hi Rose,

I just set up those settings and here is the result: https://prnt.sc/pb4lho

Everything is wider than it should (1170 px).

Best regards.

#222034 Copied

Rose Tyler

Support staff

September 26, 2019 at 08:24

Hello,

Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
If this doesn’t help, provide us with temporary access, so we can take a closer look.

Regards

#222038 Copied

dreamcatcher-studio

Participant

September 26, 2019 at 19:33

Hi Rose,

The only third-party plugin that didn’t come bundled with xstore theme is WPML, once disabled WPML the layout looks as expected. What can we do? Do you still want access to check this issue out?

#222105 Copied

Rose Tyler

Support staff

September 26, 2019 at 20:59

Hello,

Please provide us with temporary wp-admin and FTP access.

Regards

#222106 Copied

dreamcatcher-studio

Participant

September 26, 2019 at 21:34

Hi Rose,

Ok, perfect.

Best regards

Please contact administrator
for this information.

#222109 Copied

dreamcatcher-studio

Participant

September 27, 2019 at 03:20

Hi Rose,

Let me know if you any further information from me.

Best regards.

Please contact administrator
for this information.

#222114 Copied

Rose Tyler

Support staff

September 27, 2019 at 07:39

Hello,

We can’t log in your dashboard. Have you changed access?
Waiting for your reply.

Regards

#222123 Copied

dreamcatcher-studio

Participant

September 27, 2019 at 16:23

Hi Rose,

Sorry, my mistake, try to login again, now it should work.

Best regards.

Please contact administrator
for this information.

#222166 Copied

Rose Tyler

Support staff

September 27, 2019 at 16:46

Hello,

Please check now. The fix will be included in the next update of the theme also.

Regards

#222169 Copied
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