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My website getting slow day by day loading time getting longer

This topic has 16 replies, 3 voices, and was last updated 21 minutes ago ago by CuteVirus

CuteVirus

Participant

June 11, 2025 at 15:32

i have installed LiteSpeed cache enabled QUIC.cloud CDN still the site is becoming slow day by day. every page takes time to load. what is the solution ?

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15 Answers

Alex Carter

Support staff

June 11, 2025 at 15:33

Hello,

Thank you for reaching out to us.

We have provided a link to download the theme and core plugin via the private content area. Kindly update both the theme and the plugin, and then proceed with testing your website.

If the issue persists, please provide us with temporary access to your website’s admin panel so that we can investigate the problem in more detail.

Warm Regards,
The 8Theme Team

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CuteVirus

Participant

June 11, 2025 at 16:39

site load little bit faster than before but when still slow in shop page or try to load another page

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Alex Carter

Support staff

June 11, 2025 at 18:28

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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CuteVirus

Participant

June 11, 2025 at 18:38

added

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Alex Carter

Support staff

June 12, 2025 at 07:32

Hello, CuteVirus

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Jack Richardson

Support staff

June 12, 2025 at 08:50

Dear @CuteVirus,

We hope this message finds you well.

We would like to inform you that the issue related to the header overlap has been resolved. You may now check the updated version. Please note that this fix has been applied globally and will be included in the upcoming update. Clear your cache before testing the results.

Regarding your inquiry about displaying only the product category and brand name in certain areas, we kindly ask you to provide more detailed information, including relevant screenshots and URLs. This will help us better understand your request and determine whether it can be achieved with the current settings.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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CuteVirus

Participant

June 12, 2025 at 20:46

thanks for fixing the header

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CuteVirus

Participant

June 12, 2025 at 21:00

i found another issue after updating the theme , product are not adding the the cart or not able to buy any product price is also not showing in the page when try to select a product. a amount is selected in the screenshot price is not showing and product also not adding in the card . this all new problem started when i updated the theme file and core plugin

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CuteVirus

Participant

June 13, 2025 at 11:22

Missing Dependencies et-woo-swatches

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Jack Richardson

Support staff

June 13, 2025 at 15:35

Dear @CuteVirus,

Thank you for reaching out to us.

Regarding your request to display specific items in the Categories widget, we are pleased to inform you that this can be achieved using the following method: Please utilize the default “Product Categories” widget and add it to your sidebar area. After doing so, enable the option shown in the following screenshot: https://prnt.sc/LE-ZwvG-F6ag. Once this option is activated, the display will change from this (before): https://prnt.sc/AA0zUYriei6J to this (after): https://prnt.sc/Jl9W5dHe8C1A. At this time we implemented the solution so you can check now.

At the moment, we do not have an alternative solution available. However, if you require a more specific customization, we kindly invite you to submit a request through your account at the following link: https://www.8theme.com/account.

Additionally, we would like to inform you that the issue related to the “Add to Cart” functionality has been resolved. The fix will be included in the upcoming update. As you are currently using a testing archive, some issues may still occur, and we sincerely appreciate your assistance in identifying them.

We have also addressed the JavaScript notices you encountered with the Query Monitor plugin. Furthermore, we have disabled the XStore Advanced Sticky Header plugin, as it appears you are using Elementor header templates across all pages instead of the Customizer header.

Thank you once again for your cooperation and continued support.

Best regards,
Jack Richardson
The 8Theme Team

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CuteVirus

Participant

June 13, 2025 at 18:01

another bug in the product page , when select a product the “clear” become merge with the attributes Name option while try to scroll the page. its on all products

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Jack Richardson

Support staff

June 14, 2025 at 14:28

Dear @CuteVirus,

We hope this message finds you well.

We would like to inform you that the issue regarding the duplicated text has been successfully resolved. You can view the result here: https://prnt.sc/EnellwLxWwTf.

Upon investigation, we found that the issue was primarily related to the Elementor sticky sections feature. This feature duplicates content using the CSS property visibility: hidden while maintaining opacity: 1, which caused the unexpected behavior.

To address this, we created a custom code snippet and have implemented it within your Single Product content.

Don’t forget to clear your cache before testings.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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CuteVirus

Participant

June 14, 2025 at 15:33

elementor and with website

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Alex Carter

Support staff

June 16, 2025 at 08:59

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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CuteVirus

Participant

June 18, 2025 at 16:38

i have added the link and my site is still slow . is there any fix of this?

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