My visual composer isn't my included license

This topic has 13 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Jack Richardson

  • Avatar: info@lionelrenard.com
    lionel
    Participant
    December 24, 2016 at 21:23

    I can’t activate my visual composer that was included in my “Legenda Theme.” When I go to activate it says “no licenses found.”

    12 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 26, 2016 at 13:21

    Hello,

    You don’t need to activate Visual Composer. All included plugins in the theme package are ready to work. Plugin activation is required only if you want to get auto-updates and premium support from the plugin author. If you want these benefits then you need buy separate plugin license.

    Best regards,
    Jack Richardson.

    Avatar: info@lionelrenard.com
    lionel
    Participant
    January 8, 2017 at 01:57

    My legenda theme is creating a fatal error and leaving me with a blank screen.

    Please, contact administrator
    for this information.
    Avatar: info@lionelrenard.com
    lionel
    Participant
    January 8, 2017 at 01:59

    Blue host was able to uninstall your theme and I tried once more to download new file from your site and upload again but it just did the same thing.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 9, 2017 at 09:44

    Hello,

    Are you using any Twitter plugin?
    Try to disable it via FTP (rename its folder) in the wp-content/plugins directory.

    Let us know the result.
    Best regards,
    Jack Richardson.

    Avatar: info@lionelrenard.com
    lionel
    Participant
    January 9, 2017 at 18:27

    I don’t believe I am. Either way what are the exact steps to rename the folder?

    Only problem is every time I test out your theme again I need to contact blue host for over an hour to reset to another theme and I can have access again.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 10, 2017 at 09:41

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: info@lionelrenard.com
    lionel
    Participant
    January 10, 2017 at 14:43

    Please find credentials below…

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 10, 2017 at 17:20

    Hello,

    We also need FTP credentials.
    Please provide them.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: info@lionelrenard.com
    lionel
    Participant
    January 10, 2017 at 17:46

    Find below…

    Please, contact administrator
    for this information.
    Avatar: info@lionelrenard.com
    lionel
    Participant
    January 12, 2017 at 02:52

    Hi! I’m curious where we are at on this matter. I will stay up late since I’m on Los Angeles time if you need more info back and forth from me today. Please let me know.

    Thanks for your time…

    Avatar: info@lionelrenard.com
    lionel
    Participant
    January 13, 2017 at 06:40

    Hi,

    Just wanted to check in that this is still being worked on. As I am at a stand still on building our site.

    I appreciate you’re time! Please let me know if there is anything that can be done on my end.

    Thanks,

    Jasmine

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 13, 2017 at 07:57

    Hello,

    I’ve activated Legenda theme and don’t see any errors. Your site is working fine.
    Please check.

    Best regards,
    Jack Richardson.

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