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My theme has lost all customizations - by micol

This topic has 14 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

micol

Participant

September 21, 2015 at 21:12

hi
just 10 minutes ago
my theme has lost all customizations
I do not know what happened

can you help me?

#88414 Copied Theme version: 2.9

13 Answers

Robert Hall

Support staff

September 21, 2015 at 21:31

Hello,

What last changes did you made?
Also please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#88425 Copied

micol

Participant

September 21, 2015 at 21:36

The last change?
I have activated the pop up

Please, contact administrator
for this information.

#88429 Copied

micol

Participant

September 22, 2015 at 06:46

have you received my access?

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Robert Hall

Support staff

September 22, 2015 at 08:19

Hello,

As I see custom.css working fine. Please see screenshot: http://prntscr.com/8j3tsp
Could you please clarify what exactly customization you lost?

Regards,
Robert Hall.

#88496 Copied

micol

Participant

September 22, 2015 at 08:26

hi
He was lost

Revolution Slider
Site Layout (Now it would appear on a column)

http://www.micolcrugnola.com/portfolio_page/sito-web-per-beauty-farm-lugano/

#88497 Copied

micol

Participant

September 22, 2015 at 08:37

also the footer now no longer black and less wide

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Robert Hall

Support staff

September 22, 2015 at 09:32

Hello,

Please update theme to the latest version and check this issue.
Don’t forget to make backup of the site before update:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#88519 Copied

micol

Participant

September 22, 2015 at 10:22

dears
i update the theme
but i have the same problem

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Jack Richardson

Support staff

September 22, 2015 at 11:43

Hello,

I’ve selected footer type in Theme Options > Footer and footer has black background color now.
Please clear browser cache and check.

Best regards,
Jack Richardson.

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micol

Participant

September 22, 2015 at 11:46

i’m sorry
also now is not responsive

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Robert Hall

Support staff

September 22, 2015 at 11:47

Hello,

Also I’ve disabled sidebar for Home Page in Page settings. Please check.

Regards,
Robert Hall.

#88575 Copied

micol

Participant

September 22, 2015 at 12:26

now everything is ok
sorry I was alarmed because they had just lost the preferences of the theme . I do not know how it happened. Thanks for the support

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Jack Richardson

Support staff

September 22, 2015 at 12:55

Hello,

You’re welcome.

Best regards,
Jack Richardson.

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