• 

  Usha

  Participant

  August 18, 2025 at 12:07

  urgent resolve

  Files is visible for topic creator and
  support staff only.

  #452893 Copied
  8 Answers
  

  Alex Carter

  Support staff

  August 18, 2025 at 12:20

  Hello,

  Thank you for reaching out to us.

  Theme Options > General / Layout > XStudio studio > On.

  Could you please provide temporary wp-admin access? We need to check your settings.

  To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

  Warm Regards,
  The 8Theme Team

  #452895 Copied
  

  Usha

  Participant

  August 18, 2025 at 12:28

  Private Content

  Please contact administrator
  for this information.

  #452897 Copied
  

  Alex Carter

  Support staff

  August 18, 2025 at 12:38

  Hello,

  We are currently unable to log in using the credentials you have provided. Could you please verify them https://prnt.sc/6YuDLeG_YKDb

  Warm Regards,
  The 8Theme Team

  #452899 Copied
  

  Usha

  Participant

  August 19, 2025 at 06:09

  Private Content

  Please contact administrator
  for this information.

  #452950 Copied
  

  Usha

  Participant

  August 19, 2025 at 07:24

  plz do fast

  #452960 Copied
  

  Alex Carter

  Support staff

  August 19, 2025 at 07:44

  Hello,

  We appreciate your prompt response.

  BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
  We’ve edited your message and moved the temporary access into the Private Content area.

  https://prnt.sc/FAHNVNju6Oth > https://prnt.sc/peqk0UUDNCgF – solved. Theme Options > General / Layout > XStudio studio > On.

  Best Regards,
  8Theme’s Team

  #452964 Copied
  

  Usha

  Participant

  August 20, 2025 at 09:40

  did u got login or not what the hell how much time taking

  #453106 Copied
  

  Alex Carter

  Support staff

  August 20, 2025 at 10:16

  Hello,

  We would like to inform you that your issue has already been resolved, as mentioned in our previous message.
  Kindly clear your browser cache and check again.

  Warm Regards,
  The 8Theme Team

  #453111 Copied
• Viewing 9 results - 1 through 9 (of 9 total)