My license was exposed and using some one other i cant activate my theme.

This topic has 9 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

  • Avatar: Adnan Khan
    Adnan Khan
    Participant
    September 17, 2021 at 13:14

    hello my license was exposed and using some other people and i dont know that what domains where using my license please check it and remove all domains from my licenses mentioned in my account. thanks

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Adnan Khan
    Adnan Khan
    Participant
    September 17, 2021 at 14:07

    hello are you here?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2021 at 07:22

    Hello,

    Sorry for the delay in answering. If your licenses were stolen, contact the support of Envato

    Regards

    Avatar: Adnan Khan
    Adnan Khan
    Participant
    September 20, 2021 at 18:47

    envato said that contact the author of the theme that author remove website from your license and there is no way to make new license with exchange of this. what can i do can i request for refund?

    Avatar: Adnan Khan
    Adnan Khan
    Participant
    September 20, 2021 at 18:50

    i buyed 2 licenses i make sites for my clients if this happens we don’t participants for long time i need more licenses and i think its could be the end if your staff dont remove website from my license you could change your system to do this if not.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 21, 2021 at 19:29

    Hello,

    883****b68 license is used for the ttobongeepleasanton.com
    a7b****421 license is used for the zeshanblog.ga and rokhana.com
    One of the domains mentioned by yourself in the site URL while you submitting topic. Are you sure that both licenses were stolen?
    Because if you mentioned zeshanblog.ga project it means that you know about this project and develop that. Did not you create ttobongeepleasanton.com project? If not then we will need to contact the site owner and ask about removing our theme or we’ll block the license and contact his domain provider to block the domain with report about licence abuse.

    Regards

    Avatar: Adnan Khan
    Adnan Khan
    Participant
    September 21, 2021 at 21:11

    a7b****421 license is used for the zeshanblog.ga and rokhana.com – these are my sites dont remove this license

    Avatar: Adnan Khan
    Adnan Khan
    Participant
    September 21, 2021 at 21:12

    883****b68 license is used for the ttobongeepleasanton.com – this license site owner using illegal please remove this site.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 23, 2021 at 10:12

    Hello,

    I see. Ok. We need to contact the site owner to get information about using of your license on their site to clarify the situation. We’ll inform you once get the answer from them.

    Regards

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