hello my license was exposed and using some other people and i dont know that what domains where using my license please check it and remove all domains from my licenses mentioned in my account. thanksSite URL: hidden Theme version: 8.0.6 WooCommerce version: 5.6.0
Sorry for the delay in answering. If your licenses were stolen, contact the support of Envato
envato said that contact the author of the theme that author remove website from your license and there is no way to make new license with exchange of this. what can i do can i request for refund?
i buyed 2 licenses i make sites for my clients if this happens we don’t participants for long time i need more licenses and i think its could be the end if your staff dont remove website from my license you could change your system to do this if not.
883****b68 license is used for the ttobongeepleasanton.com
a7b****421 license is used for the zeshanblog.ga and rokhana.com
One of the domains mentioned by yourself in the site URL while you submitting topic. Are you sure that both licenses were stolen?
Because if you mentioned zeshanblog.ga project it means that you know about this project and develop that. Did not you create ttobongeepleasanton.com project? If not then we will need to contact the site owner and ask about removing our theme or we’ll block the license and contact his domain provider to block the domain with report about licence abuse.
a7b****421 license is used for the zeshanblog.ga and rokhana.com – these are my sites dont remove this license
883****b68 license is used for the ttobongeepleasanton.com – this license site owner using illegal please remove this site.
I see. Ok. We need to contact the site owner to get information about using of your license on their site to clarify the situation. We’ll inform you once get the answer from them.
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One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.