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My account page: register form not working

This topic has 5 replies, 2 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

steilvol

Participant

March 21, 2015 at 13:44

Hello,

When I want to register an (test)account on my website en fill in the Username en mail adres form, it wil load but nothing happens. When I check my mail, no message is send or what so ever. You can check it here: http://kidz4kidz.nl/mijn-account/

The sign in form works properly, but the register form does not. The problem is not related to updating the theme because it is their for a long time…

Please help because I miss customers who can’t register…

Kind regards,
Remon

#51415 Copied

4 Answers

steilvol

Participant

March 21, 2015 at 13:46

I added login credentials when needed…

Please, contact administrator
for this information.

#51416 Copied

Eva Kemp

Support staff

March 21, 2015 at 17:25

Hello,

“My account” page is configured by Woocommerce.
Please try to update the theme and all required plugins https://www.8theme.com/download-plugins/ .

Thank you.
Regards,
Eva Kemp.

#51431 Copied

steilvol

Participant

March 21, 2015 at 19:34

Hello Eva,

As I mentioned that is not the issue. Because it was there even in prior versions and on other people who bought the theme, it was not an issue. So I need your help, besides updating is not an option yet because some of my crucial plugins dit not update yet. So can you please help?

Kind regards,
Remon

#51452 Copied

Eva Kemp

Support staff

March 23, 2015 at 12:15

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#51635 Copied
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